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Helpful options as pet care costs rise
When a family pet gets sick, most owners say they would not put a price on the health of their dog or cat — until they see the bill. Like medical care, veterinary care costs are rising fast, leaving owners feeling hard-pressed to immediately pay off balances that can reach well into the thousands of
About replacing your revenue management system…
As cash flow emerges as a top administrative concern in healthcare, one solution remains clear: upgrading the revenue cycle management system. In fact, according a recent survey, 85 percent of healthcare organizations say they want to upgrade. Change overwhelms an old system The reasons behind the desire to upgrade are clear. First, they are working with a
Be proactive to help your customers avoid deep utility debt
For a utility company, a block of unpaid bills on the books can be a millstone. Unfortunately, with each missed payment, your chances of recovering the money starts slipping away. To help you get paid more quickly, take a look at some preventive measures and strategies to deal with these common situations. Old debts: In many states,
Fixing Your Patient Self Pay Process with Collections
There’s a lot of discussion and commentary out there about this issue, but everyone seems to agree: due to high-deductible health insurance plans, and a general failure to effectively address the flaws in the patient self-pay process, the bad debt problem is only going to get worse for many healthcare providers. Mike Trilli, the senior
Best practices: collecting from rental properties
Not all tenants are alike. While many pay their utility bills on time, all the time, some are prone to skipping town and leaving their landlord behind to make up the balance. To smooth over this unfortunate process, here are some strategies and best practices when working with tenants and landlords in utility collection and delinquency.
Utilities and back-billing undercharged customers
Some problems don’t come with obvious solutions. For example, one issue that has been making headlines is malfunctioning meter equipment, which results in back billing customers to make up for the losses. When equipment does not function correctly and it turns out the customer has been underpaying for the product, the utility often finds itself with
Does your collection partner follow federal laws?
If you are concerned about collection laws and how your third-party collection partner reflects on you, it is not without reason. That’s because in 2015, a few of these companies were out of bounds: 895,158 consumers logged complaints to the Federal Trade Commission against third-party debt collectors, according to the agency’s Consumer Sentinel Network report. They were accused
5 New Sources of Utility Revenue
Trying new things. If you’re a utility provider, finding a new revenue stream may feel like a challenge and a risk. But most regulated utilities providers are seeking one or more new revenue streams, according to Utility Dive’s 2016 State of the Electric Utility Survey. Finding new and alternative sources of revenue is a primary
Is Your Agency Putting You At Risk for TCPA Claims?
Do you have a landline? If so, you are part of a growing minority. Results from a study last year by the National Health Interview Survey suggest that more than half of all U.S. households have canceled their landlines and now use just their cell phones. The percentage is even higher among twentysomething adults, and
Offer discounts to insured patients for upfront cash payments
We have a healthcare collection tip for you. But there’s something to consider first. What was once a longtime truth about medical billing is now turned upside-down. For years, uninsured patients were charged more for their care than insured patients. Today, patients are finding they can uncover deep discounts if they pay for their care
