IC System is proud to announce a new strategic partnership with Rural Health Alliance (RHA). The partnership makes IC System a preferred vendor for debt collection and patient account receivables, giving RHA members the opportunity to access low collection costs and high agency service levels well beyond what would otherwise be accessible. “We are excited
The MN Gopher Chapter of AAHAM (American Association of Healthcare Administrative Management) has been named 1st Place for the 2022 Chapter Excellence Award. This award was presented to the Minnesota Chapter’s President, Heather Rickgarn. Kristina Gursky, Director of Healthcare Client Success at IC System, is currently the First Vice President of the MN Gopher Chapter and
If you’re like most mid-size or larger healthcare organizations, chances are you only have a single-tier strategy for your receivables. You place your past-due accounts with one or more collection agencies, and they attempt to recover a portion of the inventory, and that’s where collection efforts end. Many health systems in the industry manage their
Whether you’re running a small business, healthcare office, or a large corporation, knowing the right time to submit a debt to your collection agency remains tricky. There’s a delicate balance. You shouldn’t send an account to collections too soon, but you also shouldn’t wait too long. So what’s the correct timeframe? Here are some things
Many healthcare providers have adjusted their services to a combination of telemedicine and office visits to meet patient demand under safe conditions. Unfortunately, some providers remain wary of offering a telemedicine alternative due to the risk of nonpayment, and telemedicine faces many of the same problems of nonpayment that occur during in-office visits. Does that
There isn’t a single industry unaffected by COVID-19, but few have been more impacted than the healthcare industry. While the pandemic bombarded healthcare providers, their receivables were thrown into a state of flux. Given the effects of the pandemic, could providers continue to send past-due accounts to collections? Did they even have the time to
The coronavirus crisis has had an undeniable effect on the world. The pandemic has impacted every person and business in one way or another. During a public health crisis, it is understandable that independent medical practices and doctors have innumerable challenges to face. Having to spend time tracking down late payments is never ideal, but
The American Association of Healthcare Administrative Management (AAHAM) has announced that IC System’s Director of Healthcare Account Management, Kristina Gursky, will be part of the newly formed National Patient Financial Advocate Task Force. AAHAM developed the Task Force to review the standards of the healthcare industry; specifically, the practices and procedures involving patient financial interactions.
Now more than ever, it’s no surprise that Americans feel stressed about their medical bills. CNBC reports that more than a third of all Americans (137 million) have struggled to cover the cost of their medical bills since the rise of high deductible health plans in recent years, leading to an increase in healthcare collections.
The patient experience is priority number one in healthcare today. Every interaction, whether it’s with the hospital staff or in the form of written communication, contributes to how patients evaluate the quality of the care they received. In cases where a patient must be sent for hospital collections on a past-due account, the importance of