IC System Receives 2021 BBB Torch Awards for Ethics

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IC System Receives 2021 BBB Torch Awards for Ethics

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Dental Debt Collection Services

Focused on Dental Collections

The dental industry is complex and becomes more challenging all the time. DSOs, dental and orthodontic groups, and private practices need a dental collection agency that understands the intricacies of dental billing to recover more and get you paid faster. IC System works with thousands of dental and orthodontic organizations like yours to collect bad debt. Best of all, we ensure a patient experience rooted in informative and empathetic communication that results in a higher recovery rate.

Dental Collections Experts

Our Experience

Our dental collection agency understands your financial challenges. IC System is an expert in debt collection for dental and orthodontic practices. Our more than 6,000 dental clients represent an average tenure of 16 years.

We partner with dentists, orthodontists, dental service organizations (DSOs), and dental equipment organizations. We service multiple tiers: primary, secondary, and tertiary.

Dental Collection Specialists

Your patients will appreciate our knowledgeable and friendly service. Our highly trained patient financial representatives work out of our Patient Account Resolution Center (PARC) in St. Paul, Minnesota. Representatives in the PARC follow HIPAA and HITECH guidelines, and they specialize in helping your patients navigate the complex world of dental billing—all while maintaining your patient relationships.

Certified Experts

Your dental collections agency should understand dental billing to be able to speak with your patients intelligently. IC System’s staff includes subject matter experts who work closely with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).

Our managers have been certified in the HFMA’s Certified Revenue Cycle Representative (CRCR) Certification Program and AAHAM’s Certified Revenue Cycle Specialist (CRCS).

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A receptionist checks in a patient at the dentist

Recovery Plans for Any Size

Your office will recover more revenue with IC System’s early-out, primary, secondary, and tertiary dental bill collection services. With tools like credit reporting and credit report monitoring, which notifies us of important changes in the patient’s credit status that may indicate an ability to pay, we supply innovative solutions.

Streamline your accounts receivable processes and focus on the work you do best. Our collection agency for dental and orthodontic offices will do the rest.

Recovery Plus

Get paid fast by using Recovery Plus, the most effective collection plan from IC System. Our patient-friendly collection efforts will clean up your accounts receivable and maintain healthy relationships with your patients.

You keep 100% of recovered money during the initial letters-only phase, where we charge as low as $9 per account. In the secondary collection phase, you pay a competitive flat rate for debt collection services—and we charge half the industry average because our letter method is so successful!


  • Credit reporting*
  • Analytical modeling for maximum recoveries
  • Skip tracing
  • Direct letters
  • Patient-friendly calls

*Credit reporting available only on qualifying accounts

Pricing & Program Overview

Premier Collect

Premier Collect is a contingency collections plan ideal for offices seeking payment on past due accounts. The collection agency fees for this debt recovery program are contingency-based, adjustable based on your business needs.


  • Credit reporting to the major bureaus
  • Credit monitoring
  • Attorney referral services in which payment demand contacts are made by an independent attorney
  • Litigation referral services if you decide to take a consumer to court
Pricing & Program Overview

Your Patients Will Have a Positive Dental Collections Experience

IC System communications have resulted in just one CFPB complaint per 93,345 healthcare contacts, a rate of 0.00107%.

Our CSAT process helps ensure that revenue recovery on your behalf remains high and complaint volumes stay low.

IC System also records all communications and regularly evaluates the conduct of our representatives to ensure a positive patient experience with our collection agency for dental offices. We score calls on our 1 to 10 grading scale (10 being the best). Our data shows that patients are almost twice as likely to pay on calls with a score of 10 than those with a score of 7. This suggests the better the patient experience, the higher the likelihood of payment. In other words, it pays to create a positive patient experience!

Dental Experts

Your dental collection agency partner needs to understand the complexity of dental billing to succeed. Our staff includes subject matter experts who work closely with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).

Our healthcare managers have been certified in the HFMA’s Certified Revenue Cycle Representative (CRCR) Certification Program and AAHAM’s Certified Revenue Cycle Specialist (CRCS).

IC System’s Director of Healthcare Account Management, Kristina Gursky, holds a seat on AAHAM’s newly formed National Patient Financial Advocate Task Force, putting our healthcare collection agency at the forefront of new standards and practices.

Competitive Pricing for Every Business

Our economical rates and patient-friendly approach make our debt collection services not only a powerful tool but also an effective way to help preserve your valuable patient relationships.

Your comprehensive pricing request will include the following:

  • No cost pricing quote for your IC System services
  • Materials to help streamline your accounts receivable
  • A sample IC System agreement
  • Follow-up plan to improve future recoveries

Get In Touch

We’ll help you identify the next steps to overcome dental accounts receivable challenges. Fill out our form or call 1-800-279-3511 to learn more about our dental collection agency or request pricing.

Want to Learn More?

Download our dental collections overview PDF for additional information.

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