Closing the Books
Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.
Optimizing AR Recoveries During Tax TimeJan 18, 2022
“From an activity standpoint, tax time is a seasonal lift. Inbound volumes are up over 10%, conversion rates by 7%, and payment size by 20%.”
How Data Impacts Collection PerformanceDec 16, 2021
Mike Selbitschka, VP of Operations, discusses the impact of data on collection performance.
Debt Collection Through the Years at IC SystemDec 01, 2021
Host Eric Johannes talks to veteran collection representative Kay Drinkwitz about her long career at IC System.
How to Keep up with Regulatory Change in the Collections IndustryNov 15, 2021
Chief Compliance Officer and Corporate Counsel Michelle Dove discusses how she keeps an eye on regulatory change in the collections industry.
Using A Business Adviser to Improve A Healthcare PracticeOct 15, 2021
IC System's Mary Prendergast, Vice President of Business Development, and Gary Meza, CEO, and Owner of GTM Medical Consulting, discuss how healthcare organizations can offload their administrative tasks to a business advisor.
How Government and Utilities Organizations can Write Better RFPsSep 16, 2021
IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that helps them communicate how their solutions will make a perfect fit for a prospect’s business.
Why Winning the BBB’s Torch Award for Ethics Is Important for IC SystemAug 17, 2021
The BBB's Torch Award for Ethics showcases businesses operating ethically. Torch Awards criteria include how companies treat customers, vendors, and employees. IC System won the award in 2021.
How a Collection Partner Helps Utilize Healthcare Offices’ Limited ResourcesJul 16, 2021
Mary Prendergast, VP of Business Development, and Tony Sowden, Healthcare Client Success Manager discuss how healthcare offices can lean on trusted agency partners to improve collection efforts.
Patient Advocacy in Healthcare from the Provider to CollectionsJun 15, 2021
Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, talk about patient advocacy in 2021.
How Utilities Can Decrease Their Accounts ReceivableMay 17, 2021
Karen Jonas and Eric Port discuss ways utilities can emerge from the COVID-19 pandemic and decrease their accounts receivable.
Scorecards for Success in Debt CollectionApr 16, 2021
IC System's Mike Selbitschka talks about the importance of scorecards to measure success in the collections industry.
Inside IC System’s Successful Partnership with GenomindMar 15, 2021
Bryan Campbell, Business Development Manager with IC System, and Tom Hess, Senior Vice President and Chief Financial Officer of Genomind, join Tyler Kern to discuss the companies’ successful working relationship forged during the COVID-19 pandemic.
How Collection Agencies Can Benefit from Customer Satisfaction SurveysFeb 15, 2021
Tyler Kern and IC System’s Tim Scholl dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.
Compliance and Risk Management in the Collections IndustryJan 18, 2021
Michelle Dove wears a lot of hats as a General Counsel and Chief Compliance Officer for IC System. Dove shared her thoughts and experiences on compliance and risk management challenges in a collection agency setting.
How to Manage a Collection Agency SuccessfullyDec 15, 2020
Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext, discussed the partnership between the collection agency and software platform provider and how this bond makes success at IC System possible.
Training and Developing Representatives to SucceedNov 17, 2020
To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training.
Choosing The Right Collection Agency PartnerOct 19, 2020
On this episode of Closing the Books, IC System's Vice President of Client Success, Chris Morris, discusses using a collection agency is an extension of your business
Winning with Compassion in Healthcare CollectionsSep 24, 2020
On this episode of Closing the Books, Kristina Gursky discusses IC System’s approach to collections in the healthcare industry.
What Businesses Should Seek Out when Choosing a Collection AgencySep 15, 2020
Debt collection isn’t new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables.
A Different Approach for Collection AgenciesAug 27, 2020
John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business.
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