Closing the Books
Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.
How Collection Agencies Can Benefit from Customer Satisfaction SurveysFeb 15, 2021
Tyler Kern and IC System’s Tim Scholl dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.
Compliance and Risk Management in the Collections IndustryJan 18, 2021
Michelle Dove, General Counsel and Compliance Officer for IC System, shares her thoughts and experiences on compliance and risk management challenges in a collection agency setting.
How to Manage a Collection Agency SuccessfullyDec 15, 2020
Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext, discussed the partnership between the collection agency and software platform provider and how this bond makes success at IC System possible.
Training and Developing Representatives to SucceedNov 17, 2020
To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training.
Choosing The Right Collection Agency PartnerOct 19, 2020
On this episode of Closing the Books, IC System's Vice President of Client Success, Chris Morris, discusses using a collection agency is an extension of your business
Winning with Compassion in Healthcare CollectionsSep 24, 2020
On this episode of Closing the Books, Kristina Gursky discusses IC System’s approach to collections in the healthcare industry.
What Businesses Should Seek Out when Choosing a Collection AgencySep 15, 2020
Debt collection isn’t new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables.
A Different Approach for Collection AgenciesAug 27, 2020
John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business.
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