Closing the Books
Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.
Michelle Dove provides insight into the three main changes currently happening for healthcare debt and how this will impact patients and medical providers.
Karen Jonas offers her insights into accounts receivables within the utility industry and gives actionable strategies for companies to collect debts.
Michelle Dove, Corporate Counsel and Chief Compliance Officer, IC System, spoke with Tyler Kern about the importance of security and compliance measures within the debt collection industry.
Tyler Kern and Lee Brockney, Manager of Financial Planning and Analysis and Chairman of the Innovation Committee discuss how IC System encourages innovation daily within their employees and how covid was a positive catalyst for new processes.
Karen Jonas, SVP of Business Development at IC System, discusses why utility companies should consider additional debt collection tiers after primary to recoup funds.
IC System's Michelle Dove, Corporate Counsel and Chief Compliance Officer, discusses how the debt collection process has changed through the implementation of Regulation F.
In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange to many people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various perceptions
Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry.
Listen to IC System's podcast about how businesses can improve debt collection rates by changing how and when they send debt to their agency.
Joe Erickson, Director of HR at IC System, speaks to Closing the Books about creating a positive culture in the collection industry.
“From an activity standpoint, tax time is a seasonal lift. Inbound volumes are up over 10%, conversion rates by 7%, and payment size by 20%.”
Mike Selbitschka, VP of Operations, discusses the impact of data on collection performance.
Host Eric Johannes talks to veteran collection representative Kay Drinkwitz about her long career at IC System.
Chief Compliance Officer and Corporate Counsel Michelle Dove discusses how she keeps an eye on regulatory change in the collections industry.
IC System's Mary Prendergast, Vice President of Business Development, and Gary Meza, CEO, and Owner of GTM Medical Consulting, discuss how healthcare organizations can offload their administrative tasks to a business advisor.
IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that helps them communicate how their solutions will make a perfect fit for a prospect’s business.
The BBB's Torch Award for Ethics showcases businesses operating ethically. Torch Awards criteria include how companies treat customers, vendors, and employees. IC System won the award in 2021.
Mary Prendergast, VP of Business Development, and Tony Sowden, Healthcare Client Success Manager discuss how healthcare offices can lean on trusted agency partners to improve collection efforts.
Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, talk about patient advocacy in 2021.
Karen Jonas and Eric Port discuss ways utilities can emerge from the COVID-19 pandemic and decrease their accounts receivable.
IC System's Mike Selbitschka talks about the importance of scorecards to measure success in the collections industry.
Bryan Campbell, Business Development Manager with IC System, and Tom Hess, Senior Vice President and Chief Financial Officer of Genomind, join Tyler Kern to discuss the companies’ successful working relationship forged during the COVID-19 pandemic.
Tyler Kern and IC System’s Tim Scholl dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.
Michelle Dove wears a lot of hats as a General Counsel and Chief Compliance Officer for IC System. Dove shared her thoughts and experiences on compliance and risk management challenges in a collection agency setting.
Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext, discussed the partnership between the collection agency and software platform provider and how this bond makes success at IC System possible.
To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training.
On this episode of Closing the Books, IC System's Vice President of Client Success, Chris Morris, discusses using a collection agency is an extension of your business
On this episode of Closing the Books, Kristina Gursky discusses IC System’s approach to collections in the healthcare industry.
Debt collection isn’t new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables.
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