In the most recent episode of the Closing the Books with IC System, host Gabrielle Bejarano welcomed Al Oberdick, a district sales manager with decades of experience at IC System. Al’s journey into debt collections began after a background in social work. He joined IC System with the intention of maintaining an ethical approach to sales. IC System’s core values and personalized approach aligned well with Al’s principles.
The conversation went on to highlight the evolution of collection services, emphasizing the blend of automation and personal touch for successful debt recovery. They talked about how, in post-pandemic operations, some businesses were hesitant to engage in collections due to the difficult time their clients had already experienced already during COVID-19. Al shared an example of IC System’s ability to tailor collection solutions, talking about one client whose only concern was getting loaned equipment back without any punitive financial measures. The podcast also delves into IC System’s InstiCollect, an online platform designed for clients with smaller account volumes.
Finally, they focused on what has kept Al working at IC System for decades, given the bad reputation the collections industry has in general. Al feels that what sets IC System apart is their dedication to respectful collections and a personalized approach. He iterated how this family-owned company’s unique values and open-door atmosphere make IC System the ideal place to work. These values flow into IC System’s personalized relationship with every customer to create a great collection experience.