csat ic system

IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback […]

economic-growth

The American economy continues to hum along and grow at historic rates. If the current period of economic expansion continues past this coming July, it will become the longest stretch of continuous economic growth on record, surpassing the spell of growth in the 1990s spurred by the tech boom. 2018 saw an average unemployment rate […]

cybersecurity-breach

A number of recent security breaches serve as a reminder that your cybersecurity posture should be a primary concern for your office, regardless of your business’ size or industry. A medical group in California recently had the protected health information of nearly 200,000 patients exposed because of a computer virus. It’s a story that stresses […]

robin-borneman-IC System

IC System, one of the largest collection agencies in the United States, is pleased to announce Robin Borneman as Vice President of Sales. Robin will expand IC System’s nationwide presence in the financial services industry. Robin comes to the role with three years of experience at IC System and nearly 20 years of experience in the collection industry. Her background […]

proposal-writing

If you’re in the purchasing or finance department for a government entity, you may find yourself issuing a solicitation for collection services. Whether it’s for county-provided utilities, municipal parking violations, or any other collection needs, governments at all levels have debt to collect from their residents. But how do you ensure that your debt will […]

cybersecurity

Every time another company announces a major security breach, resulting in millions of consumers with stolen data, the importance of cyber security grows in the eyes of IC System’s clients. How can they be sure they’re working with a partner who has the right cybersecurity strategy to prevent such a breach? There’s always a new […]

tax-revenue

Another strong showing for state tax revenue in the third quarter of 2018 meant that all but five states saw a rise in those revenues, according to figures from the Pew Charitable Trusts. Furthermore, the strong quarter implies that 41 states have now seen their tax collections recover to their pre-recession inflation-adjusted peaks. That figure […]

collection-agency ic system

One of the most complained about industries in the United States is debt collections according to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). No one wants to be called by a debt collector, even if there’s a legitimate reason for the call. The nature of the situation is bound to […]

patient-consumerism-ic-system

Given the rise of patient consumerism, being a physician or member of a practice now means you are split between two roles. The primary role involves what one traditionally thinks about when they think of a doctor, patient care. You encourage, preserve, and restore the health of your patients. But in recent years, you have […]

healthcare-501r-ic-system

Nonprofit hospitals with tax exemption status have struggled to ensure compliance with 501(r) regulations ever since the final rules were released at the end of 2014 by the Internal Revenue Service. A recent inquiry into whether these hospitals meet the requirement of the 501(r) raises questions about what goes into 501(r) compliance, and how a […]