Category: Collections
Why Google Ratings Do Not Tell the Whole Story About a Collection Agency
Imagine you are choosing a restaurant for dinner. You open Google, compare star ratings, skim a few recent reviews, and quickly get a sense of what to expect. For restaurants, hotels, and many local businesses, that approach can work fairly well. Most reviewers received the same basic service, and their comments usually focus on straightforward
What the BBB Torch Award for Ethics Says About IC System
When someone receives a communication from a collection agency, they may have questions. Who is this company? Is this legitimate? How will I be treated? We understand those questions. Hearing from a collection agency is rarely an experience people expect or look forward to, and we recognize that emotions can sometimes run high. That’s why
IC System Named a 2026 Star Tribune Top Workplace for the 10th Consecutive Year
At IC System, we often say that our people are what makes us different. This year, that belief was reaffirmed as we were named a Star Tribune Top Workplace for the 10th consecutive year. What makes this recognition especially meaningful is that it comes directly from employee feedback. The Top Workplaces award is based on
Collection Agency vs. Debt Buyer: Why the Difference Matters
When businesses need help recovering past-due accounts, it’s important to understand the difference between working with a professional collection agency and selling accounts to a debt buyer. While both may operate in the broader accounts receivable industry, their roles, priorities, and impact on customer relationships can be very different. At IC System, we are not
Why AI in Debt Collection Still Requires Human Expertise
Artificial intelligence is transforming nearly every industry, and debt collection is no exception. But despite headlines claiming AI can automate everything, collections remains a highly regulated, high-risk environment where human oversight still matters. For businesses trying to recover past-due accounts, it’s easy to assume AI-powered bots can simply take over the process. The reality is
From Tampa: What We Heard at the eClinicalWorks Enterprise Summit
IC System’s VPs of Business Development, Mary Prendergast and Greg Young, were in Fort Lauderdale, Florida last week for the eClinicalWorks Enterprise Summit—held April 13–15, 2026. The conversations were exactly what you’d expect right now: efficiency, integration, and doing more with fewer resources. Healthcare organizations aren’t just looking for tools. They’re looking for systems that
2025: A Year of Heart, Excellence & Community at IC System
It all started with the smell of chili. Back in January, six employees brought their best recipes to a friendly Cook-Off, filling the office with warmth, laughter, and just the right amount of competition. By the end of the day, coworkers had crowned a winner, raised $350 for Feed My Starving Children, and set the
Tax Refund Windfall 2026: Why Debt Recovery Is Heating Up This Spring
Early 2026 refunds are trending higher than last year. Timing is everything for collections. Millions of Americans have filed their 2025 tax returns, and early data shows many are seeing larger refunds than last year. As of mid-February, the average federal refund is $2,476, up roughly 14% from the same point in 2025, with more
IC System Welcomes Toney Fedullo to Strengthen Growing Sales Team
IC System is proud to announce the addition of Toney Fedullo to its accomplished sales team, further strengthening the company’s ability to expand healthcare revenue services across American businesses. With nearly 30 years of experience in accounts receivable management, Toney brings deep expertise across multiple collection verticals. His industry knowledge and relationship-driven approach make him
How AI Is Redefining Omnichannel Debt Collection Efficiency and Transparency
Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient workflows, and difficulty tracking progress across portfolios. Modern collection agencies like IC System are solving these challenges by integrating AI, automation, and omnichannel engagement to
