Category: Collections
I Went to Capture the Experience. The Experience Captured Me.
I went to Washington, D.C., with a pretty straightforward assignment: capture the experience. As a marketing professional for IC System, I was there for the inaugural ARCP Healthcare Revenue Leadership Summit to take photos, shoot video, create content, and help tell the story of IC System’s involvement. What I didn’t expect was how much the
An Evening at the Vineyard: Celebrating IC System’s 2026 President’s Club
IC System hosts plenty of fun, meaningful events throughout the year, but there’s one we look forward to just a little more than the rest. Our annual President’s Club Awards Celebration was recently held at 7 Vines Vineyard in Dellwood, Minnesota. It’s our chance to come together, reflect on the past year’s successes, and, most
Can You Judge a Collection Agency by Its Online Reviews?
Online reviews can be useful when researching a business, but evaluating a collection agency requires a little more context. Unlike a restaurant, retailer, or other business someone chooses to visit, a collection agency is often contacting a consumer about a past-due account. That can make the review environment very different. A negative review may reflect
A Sentimental Journey Through the Years: Celebrating IC System’s 10-Year Club
There are some events you look forward to because they’re fun. Others because they’re meaningful. Then there are the ones that somehow become both. Our annual 10-Year Club celebration is one of those events. On Thursday, July 23, I had the privilege of coordinating one of my favorite IC System traditions at the beautiful Tria
Four Times and Counting: IC System Named One of the Best Places to Work in Collections for 2026
Some accomplishments are worth celebrating every time. IC System is proud to announce that we have been recognized as one of the Best Places to Work in Collections for 2026. This marks the fourth time we’ve received this honor. While we’re grateful for the recognition, what makes this award especially meaningful is where it comes
Why Google Ratings Do Not Tell the Whole Story About a Collection Agency
Imagine you are choosing a restaurant for dinner. You open Google, compare star ratings, skim a few recent reviews, and quickly get a sense of what to expect. For restaurants, hotels, and many local businesses, that approach can work fairly well. Most reviewers received the same basic service, and their comments usually focus on straightforward
What the BBB Torch Award for Ethics Says About IC System
When someone receives a communication from a collection agency, they may have questions. Who is this company? Is this legitimate? How will I be treated? We understand those questions. Hearing from a collection agency is rarely an experience people expect or look forward to, and we recognize that emotions can sometimes run high. That’s why
IC System Named a 2026 Star Tribune Top Workplace for the 10th Consecutive Year
At IC System, we often say that our people are what makes us different. This year, that belief was reaffirmed as we were named a Star Tribune Top Workplace for the 10th consecutive year. What makes this recognition especially meaningful is that it comes directly from employee feedback. The Top Workplaces award is based on
Collection Agency vs. Debt Buyer: Why the Difference Matters
When businesses need help recovering past-due accounts, it’s important to understand the difference between working with a professional collection agency and selling accounts to a debt buyer. While both may operate in the broader accounts receivable industry, their roles, priorities, and impact on customer relationships can be very different. At IC System, we are not
Why AI in Debt Collection Still Requires Human Expertise
Artificial intelligence is transforming nearly every industry, and debt collection is no exception. But despite headlines claiming AI can automate everything, collections remains a highly regulated, high-risk environment where human oversight still matters. For businesses trying to recover past-due accounts, it’s easy to assume AI-powered bots can simply take over the process. The reality is
