Healthcare Debt Collection Services
Focus on Healthcare Collections
As a provider in a health system, physician group, or private practice, it’s a challenge to find a revenue recovery partner that understands the intricacies of healthcare. You need a collection agency that can speak intelligently to your patients about healthcare billing collections.
To ensure your patients remain happy, and your organization meets its revenue goals, you need a medical collections company that cares about the patient experience and delivers superior performance. IC System is a healthcare collection agency devoted to improving your revenue cycle.
Recovery Services for Any Size Practice
Do you have A/R that is over 90 days old? Is your revenue dropping because your netback is low? IC System healthcare collections agency services will recover your inventory for an affordable fee and unbeatable performance. Our experience includes early-out, primary, secondary, and tertiary healthcare debt collection services. With optional tools like credit monitoring to notify us of important changes in the patient’s credit status that may indicate an ability to pay, we supply innovative solutions and higher recovery rates.
IC System is a medical bill collection agency that streamlines your accounts receivable processes and allows you to focus on the work you do best.View Programs & Pricing
Medical Bill Collections Experts
We understand your challenges and will help you overcome financial pressures. IC System is an expert in healthcare billing collections. Our more than 4,000 healthcare clients represent over 70% of our client mix and have an average tenure of 16 years.
We work with your practice management companies to provide easy onboarding through Epic, athenahealth, eClinicalWorks, Cerner, McKesson, AdvancedMD, and many others. Our experience ranges from self-pay to tertiary inventories and everything in-between.
Whether your focus is general healthcare, behavioral health services, pediatrics, radiology, orthopedics, medical equipment, or another specialty, we understand your revenue recovery needs.
Commitment to Healthcare
Your patients will receive positive, empathetic service. Our highly trained Patient Financial Advocates work out of our healthcare-focused Patient Account Resolution Center (PARC) in St. Paul, Minnesota. Representatives in the PARC follow HIPAA and HITECH guidelines, and they specialize in supplying a positive experience to help your patients to navigate the complex world of medical billing and healthcare collections.
“You provide excellent service on a consistent basis.”Louisville Plastic Surgery
“I like that IC System isn’t just a collection agency. It continues to educate its clients by hosting monthly webinars.”Aurelia | Anthony P Terrasse MD
“You are always very efficient in collecting our outstanding debts and always available to answer any questions we have. Very good customer service skills! We look forward to many more years of your service.”Mora Surgical Clinic
“Very polite and helpful customer service reps. Prompt and accurate reporting on account. Online tools is very helpful.”Dr. Jose Alanis-Amezcua
“I love being able to view accounts, submit accounts, report payments, etc. online. It is so convenient. I appreciate our monthly reports for a quick overview. Phone staff are always helpful.”Drs. West & Burkhardt
Commitment to the Patient Experience
IC System communications have resulted in just one CFPB complaint per 93,345 healthcare contacts, a rate of 0.00107%.
Our CSAT process helps us ensure that revenue recovery remains high and complaint volumes stay low.
What separates us from other healthcare collections agencies is that IC System records all communications and regularly evaluates the conduct of our representatives to ensure a positive patient experience. We score calls on our 1 to 10 grading scale (10 being the best). Our data shows that patients are almost twice as likely to pay on calls with a score of 10 than those with a score of 7. This suggests the better the patient experience, the higher the likelihood of payment. In other words, it pays to create a positive patient experience!
Your collection partner needs to understand the complex healthcare industry to succeed. That means they should understand self-pay, primary, secondary, and tertiary inventories. Our staff includes subject matter experts who work closely with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).
Our healthcare managers have been certified in the HFMA’s Certified Revenue Cycle Representative (CRCR) Certification Program and AAHAM’s Certified Revenue Cycle Specialist (CRCS).
IC System’s Director of Healthcare Account Management, Kristina Gursky, holds a seat on AAHAM’s newly formed National Patient Financial Advocate Task Force, putting our healthcare collection agency at the forefront of new standards and practices.
Competitive Pricing for Every Business
Our competitive rates and patient-friendly approach make our debt collection services not only a powerful tool but also an effective way to help preserve your valuable patient relationships.
Your comprehensive pricing request will include the following:
- No cost pricing quote for your IC System services
- Materials to help streamline your accounts receivable
- A sample IC System agreement
- Follow-up plan to improve future recoveries
Get In Touch
We’ll help you identify the next steps to overcome accounts receivable challenges. Fill out our form or call 1-800-279-3511 to learn more or request pricing.