IC System Receives 2021 BBB Torch Awards for Ethics

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IC System Receives 2021 BBB Torch Awards for Ethics

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Healthcare Debt Collection Services

Focus on Healthcare Collections

As a provider in a health system, physician group, or private practice, it’s a challenge to find a revenue recovery partner that understands the intricacies of healthcare and can speak intelligently to their patients about healthcare billing collections.

To ensure your patients remain happy, and your organization meets its revenue goals, you need a medical collections company that cares about the patient experience and delivers superior performance. IC System is a healthcare collection agency devoted to improving your revenue cycle.

Medical Bill Collections Experts

We understand your challenges and will help you overcome financial pressures. IC System is an expert in healthcare debt collections. Our more than 4,000 healthcare clients represent over 70% of our client mix and have an average tenure of 16 years.

We work with your practice management companies to provide easy onboarding through Epic, athenahealth, eClinicalWorks, Cerner, McKesson, AdvancedMD, and many others. Our experience ranges from self-pay to tertiary inventories and everything in-between.

Whether your focus is general healthcare, behavioral health services, pediatrics, radiology, orthopedics, medical equipment, or another specialty, we understand your revenue recovery needs.

Commitment to Healthcare

Your patients will receive positive, empathetic service. Our highly trained Patient Financial Advocates work out of our healthcare-focused Patient Account Resolution Center (PARC) in St. Paul, Minnesota. Representatives in the PARC follow HIPAA and HITECH guidelines, and they specialize in supplying a positive experience to help your patients to navigate the complex world of medical billing and healthcare collections.

A doctor interacts with a patient, while another doctor speaks on the phone

Medical Collection Plans for Any Size Practice

Do you have A/R that is over 90 days old? Is your revenue dropping because your netback is low? IC System healthcare collections agency services will recover your inventory for an affordable fee and unbeatable performance. We’re experts in primary, secondary, and tertiary healthcare debt collection services. With optional tools like credit monitoring to notify us of important changes in the patient’s credit status that may indicate an ability to pay, we supply innovative medical collection solutions and higher recovery rates.

IC System is proud to be a medical collection agency that streamlines your accounts receivable processes and allows you to focus on the work you do best.

Recovery Plus

Get paid fast by using Recovery Plus, the most effective healthcare collection plan from IC System. Our patient-friendly collection efforts will clean up your accounts receivable and maintain healthy relationships with your patients.

You keep 100% of recovered money during the initial letters-only phase, where we charge as low as $9 per account. In the secondary collection phase, you pay a competitive flat rate for debt collection services—and we charge half the industry average because our letter method is so successful!

  • Analytical modeling for maximum recoveries
  • Credit reporting to the major bureaus
  • Credit monitoring
  • Skip tracing
  • Direct letters
  • Patient-friendly calls
Pricing & Program Overview

Premier Collect

Premier Collect is a contingency collection plan ideal for medical offices seeking fast payment on past due accounts. The healthcare collection agency fees for this debt recovery program are contingency-based, adjustable based on your business needs.

  • Credit reporting to the major bureaus
  • Credit monitoring
  • Attorney referral services in which payment demand contacts are made by an independent attorney
  • Litigation referral services if you decide to take a patient to court
Pricing & Program Overview

Competitive Pricing for Every Business

Our competitive rates and patient-friendly approach make our debt collection services not only a powerful tool but also an effective way to help preserve your valuable patient relationships.

Your comprehensive pricing request will include the following:

  • No cost pricing quote for your IC System services
  • Materials to help streamline your accounts receivable
  • A sample IC System agreement
  • Follow-up plan to improve future recoveries

Get In Touch

We’ll help you identify the next steps to overcome accounts receivable challenges. Fill out our form or call 1-800-279-3511 to learn more or request pricing.

Commitment to the Patient Experience

IC System communications have resulted in just one CFPB complaint per 93,345 healthcare contacts, a rate of 0.00107%.

Our CSAT process helps us ensure that revenue recovery remains high and complaint volumes stay low.

What separates us from other healthcare collections agencies is that IC System records all communications and regularly evaluates the conduct of our representatives to ensure a positive patient experience. We score calls on our 1 to 10 grading scale (10 being the best). Our data shows that patients are almost twice as likely to pay on calls with a score of 10 than those with a score of 7. This suggests the better the patient experience, the higher the likelihood of payment. In other words, it pays to create a positive patient experience!

Certified Experts

Your medical collections agency partner needs to understand the complex healthcare industry to succeed. That means they should understand self-pay, primary, secondary, and tertiary inventories. Our staff includes subject matter experts who work closely with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).

Our healthcare managers have been certified in the HFMA’s Certified Revenue Cycle Representative (CRCR) Certification Program and AAHAM’s Certified Revenue Cycle Specialist (CRCS).

IC System’s Director of Healthcare Account Management, Kristina Gursky, holds a seat on AAHAM’s newly formed National Patient Financial Advocate Task Force, putting our healthcare collection agency at the forefront of new standards and practices.

Need Collection Help?

Download our 10 Tips for Navigating Healthcare Collection Calls PDF to start improving your recoveries.

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