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When we receive a collection agency call, emotions tend to get the best of us. There’s a sense of urgency to find out who’s calling and why, and then get the matter resolved. But sometimes collection agency protocols can make a collection call frustrating or annoying—especially when all you want to know is why you’re being contacted
When you open your mail and find a letter reading “Balance Due” and “We are a debt collector attempting to collect a debt,” it’s not a good feeling. No one likes to be in collections or receive a collection notice. But it’s important not to panic or take it personally.
Getting a collection call or letter from a collection agency can be stressful. But knowing what a collection agency can and can’t do when attempting to collect your debt can help you prepare.