Start collecting past-due accounts today with InstiCollect

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Start collecting past-due accounts today with InstiCollect

Learn More

Champion-Challenger Collections Model

Competition brings out the best in us. Keep that in mind when considering what to do with your accounts receivables. Having a single, reliable collection agency partner may prove successful. But do you ever wonder if your collections partner could do better? Rather than leaving one partner and finding another, consider a Champion-Challenger model. Engaging

Utility Roundtable Reveals How to Decrease Receivables

Utility organizations faced major challenges at the outset of the pandemic and continue to struggle with the effects today, especially when it comes to recovering past-due accounts. That’s why IC System brought together three experts in utility debt collections on May 18 to discuss these issues in a video roundtable called How Utilities Can Emerge

Best practices for cold-weather utility industry debt collection

utility-industry-debt-collection-IC System

When it comes right down to it, utilitiesā€” both government-run and private sector ā€” provide essential services to communities across the U.S. Still, delivering water, electricity and natural gas isnā€™t free, and when customers fail to pay and then fall seriously behind on their bills, a utility company has no choice but to take action.

Utilities: Decrease accounts receivables and costly debt write-off

utilities-statement-IC System

Itā€™s a common scenario for a public utility company: Every few years, the governing body mustĀ hold its nose and vote to write off millions in uncollected debt. Of course, in many states, statutes of limitations force this unwanted step because after a debt reaches a certain age, itā€™s no longer legal to collect it. DespiteĀ best

Inform customers of utility bill spikes


A faulty air conditioner during a heat wave or an undetected water leak are two things that can rack up hundreds of dollars on a utility customer’s monthly bill. These higher-than-expected utility bills can disrupt your customerā€™s budget, which canĀ result in a delay in payment or even nonpayment. Whatever their financial situation may be, you

Be proactive to help your customers avoid deep utility debt

utility-billing utility debt

For a utility company, a block of unpaid bills on the books can be a millstone. Unfortunately, with each missed payment, your chances of recovering the money starts slipping away.Ā To help you get paid more quickly, take a look at some preventive measures and strategies toĀ deal with these common situations. Old debts: In many states,

Best practices: collecting from rental properties

Utilities Collections

Not all tenants are alike. While many pay their utility bills on time, all the time, some are prone to skipping town and leaving their landlord behind to make up the balance. To smooth over this unfortunate process, here are some strategies and best practices when working with tenants and landlordsĀ in utility collection and delinquency.

Utilities and back-billing undercharged customers

utility box Back-billing

Some problems donā€™t come with obvious solutions. For example, one issue that has been making headlines is malfunctioning meter equipment,Ā which results in back billing customers to make up for the losses. When equipment does not function correctly and it turns out the customer has been underpaying for the product, the utility often finds itself with

5 New Sources of Utility Revenue

Utility Revenue

Trying new things. If youā€™re a utility provider, finding a new revenue stream may feel like a challenge and a risk. But most regulated utilities providers are seeking one or more new revenue streams, according to Utility Diveā€™s 2016 State of the Electric Utility Survey. Finding new and alternative sources of revenue is a primary

Learn about laws, taxes that can impact utility prices

utility prices

Utility prices such as electricity and natural gas rates may vary across your state. This can be a source of frustration for your customers, especially if they are comparing rates between public and private utilities. According to an analysis by the New York Times, in 32 of 48 states, customers pay less for public utilities