collection laws

If you are concerned about collection laws and how your third-party collection partner reflects on you, it is not without reason. That’s because in 2015, a few of these companies were out of bounds: 895,158 consumers logged complaints to the Federal Trade Commission against third-party debt collectors, according to the agency’s Consumer Sentinel Network report. They were accused […]

Utility Revenue

Trying new things. If you’re a utility provider, finding a new revenue stream may feel like a challenge and a risk. But most regulated utilities providers are seeking one or more new revenue streams, according to Utility Dive’s 2016 State of the Electric Utility Survey. Finding new and alternative sources of revenue is a primary […]

Collection Agency Risks: Is Your Agency Putting You At Risk for TCPA Claims?

Do you have a landline? If so, you are part of a growing minority. Results from a study last year by the National Health Interview Survey suggest that more than half of all U.S. households have canceled their landlines and now use just their cell phones. The percentage is even higher among twentysomething adults, and […]

Healthcare Collection Tip

We have a healthcare collection tip for you. But there’s something to consider first. What was once a longtime truth about medical billing is now turned upside-down. For years, uninsured patients were charged more for their care than insured patients. Today, patients are finding they can uncover deep discounts if they pay for their care […]

Boost revenue at your medical practice

Chances are, your practice is not getting as much money from insurance companies as in previous years—even if it’s true that more patients than ever are covered by insurance, and the majority of your revenue probably still comes from insurance companies. But today’s patients are paying much higher deductibles than even five years ago. For […]

Credit Reporting

We are frequently asked, “Why should I outsource collections?” or “What advantages in recovering my consumer’s debt do you have that I don’t?” The easy answer is this: Our advantage as a professional collection agency is we simply have the tools, resources, and industry expertise required to achieve the recovery rates our clients are desiring. […]

reducing no-shows

There are few things more frustrating to a dentist than patient no-shows. Broken appointments are both costly to your practice and can throw a wrench in your daily schedule. When patients miss appointments, not only do you and your staff waste a valuable block in your schedule, but you miss out on revenue that otherwise would […]

emergency room

The emergency room and the dentist office. It used to be a case of “never the two shall meet,” and customers needing the one had no reason to visit the other. These days, that’s no longer the case. A growing number of emergency rooms across the nation are taking and treating patients with dental problems. In […]

your toothbrush and your collection agency

If you’ve ever shared a toothbrush with a spouse, a partner or a child, here’s some information that might give you pause, and below we’ll create an association between your toothbrush and your collection agency. Research appearing on MedicalNewsToday.com found more than 60 percent of shared toothbrushes contained traces of fecal matter (yuck!). As unsettling […]

calling cell phones

Everyone has a cellphone, and if you’re calling cell phones to collect on an outstanding debt, a timely call to a person’s cellphone can be an effective way to pursue a collection. But it’s not as easy as it sounds. The industry is flush with rules and procedures regarding collection calls to cellphones and any […]