Blog

Is your practice meeting your patients’ digital expectations?

digital practice tools for patients

We don’t always think of patients as consumers. But it’s important to consider how your patients’ experiences as a customer influences their expectations when they contact providers. One of these experiences you might want to strongly consider is digitizing appointments. Aligning with patient expectations Consider what’s happened over the last decade. Buying and banking habits

IC System Advances New Chief Operations Officer

kurt_heinbigner_coo

IC System has a long tradition of promoting from within, allowing employees from all departments to transfer or move up within the company, while also carving out their own career path. With that in mind, IC System is pleased to announce the promotion of Kurt Heinbigner to Chief Operations Officer. Mr. Heinbigner’s new position will

Is it time for a deeper look at billing codes?

dental-billing-codes

Proper billing and understanding of billing codes are key to keeping your practice afloat. All it takes is one wrong digit in a patient’s Social Security number for the insurance company to deny the claim, which only delays revenue to you. While accuracy is important, the concept goes well beyond a reduction in data entry

Collection Fees: 9 Tips for Dealing with Collection Fees Safely

collection-fee-calculation

Collection fees can help offices offset the costs related to delinquent payments, but offices should take great care before applying them. On the one hand, these fees offset the tremendous cost of collecting payment from consumers with outstanding debt. On the other, the fees can run afoul of state regulators, judges, attorneys and others. When

The Importance of Self-Improvement at Any Level

coaching_giving_feedback

Feedback is information or reactions to a product or a person’s performance of a task. It’s used as a basis for improvement. So why is it so hard to receive it? The sole purpose is to produce improvement. First, I think we need to stop viewing feedback as positive or negative. Feedback is simply feedback.

How to shore up your past-due recovery practices

Collection advice

It’s always a best practice for a clinic to have policies and procedures for their accounts receivables. To make sure yours line up with current rules, laws, and regulations, it’s smart to consult with a professional for collection advice. Here are some basics: Phone calls Picking up the phone and calling the past-due patient early on can

Vet billing solutions that also mean better care

vet billing

When you save or improve the life of a beloved family pet, the best reward is seeing the pet’s tail wag, followed by the joy and relief in the eyes of their humans. However, you will get the occasional human who fails to pay you for your life-saving care. So what’s the solution? Do you take a chance

4 things to know before adopting a virtual assistant

virtual assistant

As artificial intelligence improves and makes inroads, it’s not a surprise to see some products enter the accounts receivables market. In fact, some companies are selling virtual assistants. We don’t mean robots or artificial intelligences; we mean a system that offers a highly sophisticated option for consumers to make online payments. Such systems can be

Give your patient financial policy a checkup for the New Year

Financial Policy Review

A good financial policy serves two purposes: It reduces exposures to your office but it should also eliminate surprise to your patients. With the new year, this is an opportune time to pull out this guiding document and give it a checkup to make sure it follows best practices. Is it easy to understand? First, look at the

Why a debt collection partner is a valuable asset

debt collection partner surprised businessman

How can a third-party debt collector such as IC System be a valuable partner for your business? These are five of the benefits. Extra motivation: For some consumers, it may be easy to push off paying a bill. Perhaps they don’t fully understand the bill. Or perhaps you’re simply on the receiving end of their

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