Blog
The Consumer Experience: A Simple Equation for Better Collections
IC System remains at the forefront of the collection industry because we use consumer experience metrics to gauge performance. Data analysis of call quality scores, combined with our Consumer Satisfaction (CSAT) survey results, shows that the more we improve the consumer experience, the more consumers will likely resolve their past-due accounts. Call Quality (CQ) IC
When should debt collectors be used?
There’s no simple answer to the question, “When should debt collectors be used?” The answer varies for every industry and every business, and sometimes every account. But there are a few general principles that can give your office some insight about when you should send past-due accounts to a collection agency. Here are some considerations:
IC System Leaps at the 2021 Polar Plunge
The weekend is the perfect time to head to the beach. That’s exactly what volunteers from IC System did on Saturday, March 6, in chilly temperatures on a frozen lake. It was the 2021 Polar Plunge in Minnesota, and while it wasn’t prime beach weather, the event was for a great cause. Polar Plunge volunteers
How do I take someone to collections?
If you’re a business and you’ve never hired a collection agency before, you might ask yourself, “How do I take someone to collections?” You probably have plenty of other questions about how the collection process works as well. Here are a few considerations to prepare your office for sending past-due receivables to IC System. When
Should You Hire a Collection Agency Near You?
When you’re looking for a new collection partner, it might be a mistake to look for a collection agency near you. Although buying local is usually a great policy for supporting small businesses or buying produce, the effectiveness of collection services can severely impact your bottom line. That’s why it’s so important to find a
IC System Prepares for the Big Game with Drive-Thru Event
The pandemic has been especially difficult for companies that, under normal conditions, have strong cultures with a packed social calendar. Organizations accustomed to team-building or workplace events have had to improvise, many of them moving to remote video alternatives. While IC System also made the switch to some video-based social events, we have also tried
Bart Shea joins IC System as VP of Business Development
St. Paul, MN, January 12, 2021 – IC System, one of the largest collection agencies in the United States, is pleased to announce Bart Shea has joined the company as Vice President of Business Development. Bart will expand IC System’s nationwide presence in the healthcare industry, specifically in the western United States. Bart comes to the role with
5 reasons your small business needs a collection agency
Business growth means difficult decisions are often waiting at the crossroads. Do we keep doing this thing in-house? Should we hire someone? Or is it better to partner with a vendor? Luckily, as a small business owner, there’s no need to wait to hire a collection partner for debt recovery services. Hire the right firm
Landlords Still Struggling After Recent Stimulus
Many creditors have special emergency relief plans for those who fall behind on auto loan, credit card, student loan, and other payments. Mortgage companies can offer forbearance plans under the CARES Act, the economic stimulus bill passed in March 2020. However, most private landlords or property management companies don’t have many options when it comes to offering
Cash Flow Solutions for Dentists Struggling During COVID-19
Even when there’s no global pandemic to contend with, managing a dental office can be challenging. COVID-19 has been tough for the dental industry. With an end in sight given the eventual rollout of a vaccine, it’s time for dentists to think about how they will manage both the influx of patients and their eventual
