Author: Eric Johannes
IC System President Recognized by Vistage Minnesota
The 2017 Vistage Minnesota IMPACT Award committee recognized IC System’s President and CEO, John Erickson Jr., at the Vistage MN Executive Summit on September 26, 2017. Among many nominees, Erickson was identified for the trust he nurtures in his business, as well as his leadership of IC System’s community outreach. The Vistage MN Impact Award
Good billing practices are one way to preserve patient trust
The patient-physician relationship is built on trust. Even if all the treatment protocols are followed and the patient makes a complete recovery, things like rudeness from staff and a bad bedside manner can quickly undermine what was built. Billing and payment is one overlooked area that can seriously undermine the patient-physician relationship. When a patient falls behind
Utilities: Decrease accounts receivables and costly debt write-off
It’s a common scenario for a public utility company: Every few years, the governing body must hold its nose and vote to write off millions in uncollected debt. Of course, in many states, statutes of limitations force this unwanted step because after a debt reaches a certain age, it’s no longer legal to collect it. Despite best
Research shows it’s important to talk costs with patients
When patients seek medical care, good physicians have good outcomes in mind. When it comes to a serious illness like cancer, the goal is to raise the quality of life, even when the situation is very bleak. But there’s one major side effect of this high level of care that can diminish the good that
Choosing a collection agency should be like hiring an employee
When you’re choosing a collection agency to take on your accounts receivable, sometimes the hardest part is finding the right fit. In some ways, it’s kind of like hiring a new employee for your team because they will be working on your behalf. What should this new employee be doing? Send letters Many don’t realize that
IC System Celebrates 10 Years in Onalaska, WI
IC System’s branch office in Onalaska, Wisconsin, recently celebrated its ten-year anniversary. The Chamber of Commerce in La Crosse supported the ribbon-cutting event. Tanner Kabat, the Branch Manager of the Onalaska office, cut the red ribbon on August 29, 2017. Several members of IC System’s executive team—including Executive Vice President and CFO Kurt Heinbigner, Director
Get Ready to Make a Collection Phone Call
It’s okay to admit it: You really hate making those collection phone calls when a customer hasn’t paid. The fact is, few of us are accustomed to talking about money. You know if the conversation isn’t handled right, you could make a bad situation worse and lose that customer forever. At the same time, the
Dentists: Prepare your patients now, avoid collections later
Remaking a billing system to boost same-day payments from patients can make sense for any dental practice. When patients walk out the door without making a payment or paying off their deductible or co-pay, the cost of collecting falls on your practice. On top of that, your patients come with a range of financial habits;
Providers: How to build trust with millennial patients
The millennial generation recently hit a milestone of being the largest generation in the U.S. Even though they’re young adults and have fewer healthcare needs than their parents and grandparents, it’s important for providers to understand the needs and challenges of millennial patients in order to win them over, build trust, and keep those payments
Hospitals Can Teach Us Better Ways of Billing Patients
In the era of the high-deductible health plan, boosting payments can seem like a tall order for clinics as they’re billing patients. One way clinics and practices can help patients deal with the realities of their higher healthcare costs is to adapt and learn from the changes some hospitals have made to their billing systems.
