Blog
Tackling the Challenges of Collections in Healthcare and Boosting Recovery Rates
Tackling the Challenges of Collections in Healthcare and Boosting Recovery Rates When healthcare organizations struggle with mounting unpaid bills, it’s not just a financial hiccup—it’s a signal that the challenges of collections healthcare teams face are growing more complex. From confusing statements to high-deductible plans, providers must evolve their revenue cycle strategies to protect cash
How to Improve Medical Billing Process and Enhance Patient Billing Efficiency
How to Improve Medical Billing Process and Enhance Patient Billing Efficiency Value-based healthcare may seem to be on pause, but most healthcare providers believe it’s still the future. According to a survey of 450 physicians and health plan executives, 82% expect the shift to value-based care to continue—even if it’s slow. Participation in these models
Collections & Financial Literacy: A Clear Connection
Financial literacy is a cornerstone of long-term financial health, yet many consumers struggle to fully understand their personal finances. In recognition of Financial Literacy Awareness Month this April, it’s important to highlight how even a collection agency can play a valuable role in supporting financial education. By helping consumers gain a clearer understanding of budgeting,
Reflecting on a Year of Giving: IC System’s 2024 Community Involvement
At IC System, giving back is more than a tradition—it’s part of who we are. As we look back on 2024, we’re proud to share In the Community, our annual review of IC System’s presence and activity in our communities. From donation drives and fundraising events to volunteer efforts and sponsorships, this past year reflects
Overcoming Telemedicine AR Collection Challenges
Many healthcare providers have adjusted their services to a combination of telemedicine and in-office visits to meet patient demand safely. Unfortunately, some providers remain hesitant to embrace telemedicine due to concerns about nonpayment. But many of the challenges that affect telemedicine billing are the same ones encountered during in-office visits—and they can be addressed with
Managing Days in Accounts Receivable in Healthcare | IC System
Track Your Financial Health: Managing Days in Accounts Receivable in Healthcare Healthcare professionals know very well how numbers serve as key indicators of a patient’s health. When one of the key measurements is out of whack, it’s not proof of an underlying cause — but it is a starting point in finding the root of
Celebrating Women’s History Month: Honoring Ruth Johnson Erickson’s Legacy at IC System
Recognizing a Trailblazing Leader This Women’s History Month, we recognize and celebrate the extraordinary achievements of Ruth Johnson Erickson, a trailblazer for women in leadership and a pivotal figure in the history of IC System. Ruth’s leadership not only shaped the trajectory of IC System but also inspired generations of women to break barriers in
Debt Collection Strategies: Balancing Persistence with Empathy
Debt Collection Strategies: Balancing Persistence with Empathy Implementing effective debt collection requires striking a balance between assertiveness and empathy. Being too persistence can harm customer relationships, while too much leniency risks not recovering the debt. Businesses need a strategy that promotes clear, respectful communication while ensuring timely payments. IC System excels at this balance, as
IC System’s Rachel Scherer Shares Insights at Ramsey County Workforce Solutions Inclusive Workforce Summit
IC System’s Rachel Scherer Shares Insights at Ramsey County Workforce Solutions Inclusive Workforce Summit On January 29, the Ramsey County Workforce Solutions Inclusive Workforce Summit brought together top employers at the Science Museum of Minnesota to discuss workplace excellence. Among the panelists was Rachel Scherer, IC System’s Director of Human Resources, who shared insights into
Customer Retention During Collections: Tips for Maintaining Trust and Loyalty
The debt collection process can be delicate, but with the right approach, businesses can retain customers while still recovering overdue payments. Here are some actionable tips to maintain trust and loyalty during collections: 1. Communicate Transparently Open and honest communication is critical. Ensure your customers understand their debt, payment options, and any consequences for non-payment.
