Blog
2025: A Year of Heart, Excellence & Community at IC System
It all started with the smell of chili. Back in January, six employees brought their best recipes to a friendly Cook-Off, filling the office with warmth, laughter, and just the right amount of competition. By the end of the day, coworkers had crowned a winner, raised $350 for Feed My Starving Children, and set the
How Technology Is Changing Utility Debt Collection
For many utility providers, delinquent accounts do not appear all at once. They build quietly. A missed payment here. A late notice there. A customer who intends to catch up but keeps pushing the balance into the next billing cycle. Over time, what began as a manageable account becomes a larger receivable that is harder
Utility Debt Collections After Winter Moratoriums: Why Tax Refund Season Is the Best Time to Recover Past-Due Utility Bills
Every winter, utility providers see a predictable shift in their accounts receivable. Seasonal protections—often referred to as winter utility moratoriums—limit disconnections and certain collection actions during the coldest months of the year. These protections are critical for consumer safety, but they also allow past-due utility bills to accumulate. As these moratoriums begin to expire in
Tax Refund Windfall 2026: Why Debt Recovery Is Heating Up This Spring
Early 2026 refunds are trending higher than last year. Timing is everything for collections. Millions of Americans have filed their 2025 tax returns, and early data shows many are seeing larger refunds than last year. As of mid-February, the average federal refund is $2,476, up roughly 14% from the same point in 2025, with more
IC System Welcomes Toney Fedullo to Strengthen Growing Sales Team
IC System is proud to announce the addition of Toney Fedullo to its accomplished sales team, further strengthening the company’s ability to expand healthcare revenue services across American businesses. With nearly 30 years of experience in accounts receivable management, Toney brings deep expertise across multiple collection verticals. His industry knowledge and relationship-driven approach make him
When Statements Stop Working: Practical Escalation Steps for Veterinary Practices
For veterinary practices, unpaid client balances rarely become a problem overnight. A visit is completed. A client intends to pay later. A statement goes unpaid. Follow-up is inconsistent as staff focus on patient care, emergencies, and daily appointments. Over time, those balances quietly age—and recovery becomes more difficult and more costly. The issue is rarely
How AI Is Redefining Omnichannel Debt Collection Efficiency and Transparency
How Modern Technology and AI Are Redefining Omnichannel Debt Collection Efficiency and Transparency Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient workflows, and difficulty tracking progress across portfolios. Modern collection agencies like IC
Communication & Reporting in Debt Recovery: What An Agency Should Provide
Communication & Reporting in Debt Recovery: What an Agency Should Provide When choosing a debt recovery partner, communication and reporting are often overlooked—but they’re among the most important factors in a successful partnership. Transparent communication keeps you informed about your accounts, while detailed reporting helps you measure recovery performance and ensure your agency is working
IC System’s Kristina Gursky Honored with the 2025 AAHAM National President’s Award
Watching a friend and colleague be recognized for their incredible work is a rare privilege — and that’s exactly what I experienced in Baltimore at the 2025 AAHAM Annual National Conference. This year, Kristina Gursky, CRCR, CRCP, Vice President of Healthcare Strategy at IC System, received the prestigious AAHAM National President’s Award, recognizing her leadership, advocacy, and unwavering dedication
Why In-House Collection Teams Aren’t Enough Anymore
Why In-House Collection Teams Aren’t Enough Anymore Many businesses rely on in-house teams to manage overdue accounts. While these teams know the company’s processes and customers well, the environment has changed. Growing compliance demands, labor shortages, and the complexity of multi-state regulations have made it increasingly difficult for internal departments to keep pace. Even strong
