Hospital Collections Must be More Patient-Friendly Than Ever

The patient experience is priority number one in healthcare today. Every interaction, whether it’s with the hospital staff or in the form of written communication, contributes to how patients evaluate the quality of the care they received. In cases where a patient must be sent for hospital collections on a past-due account, the importance of Read more…

IC System Collects 5,000 Pounds of Food for Local Charity

IC System’s in-house volunteer group, ECHO (Employee Charitable Help Organization), held a contest at our St. Paul home office this year. Throughout November, our office’s three floors competed against one another to determine which level could raise the most non-perishable food items. Referred to in the office as the Turkey Dash, the event brought employees Read more…

What does a collection agency do?

Many businesses use a collection agency to help recover their past-due accounts. But what exactly does a collection agency do? The federal government limits the actions of debt collectors with the Fair Debt Collection Practices Act (FDCPA). Even so, collection companies should perform a few basic services to ensure they’re doing everything possible on your Read more…

IC System Named BBB Torch Awards for Ethics Finalist

The Better Business Bureau® of Minnesota and North Dakota has announced IC System as one of their finalists for the 2019 BBB Torch Awards for Ethics. The distinguished honor shines a spotlight on businesses in Minnesota and North Dakota that demonstrate “a strong commitment to ethics and integrity in every aspect of their day-to-day operations and Read more…

Helping Health Systems Find Lost Reimbursement & Revenue

There was a story out of Arizona recently about a patient with a hefty bill for healthcare services, and because he couldn’t afford to pay it outright, he was forced to sell his collection of X-Men comic books to resolve the matter. As a former comic book collector, my heart nearly broke. When you read Read more…

A Story about Why Your Business Needs a Collection Agency

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I recently discovered that most small businesses don’t realize the importance of working with a collection agency. A friend of mine, let’s call her Daisy, is a master gardener, and she runs a landscaping and custom gardening business. She likes working outside and having the freedom to accept jobs whenever she wants. Like a lot Read more…

Star Tribune Names IC System a 2019 Top 150 Workplace

IC System has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune. A complete list of those selected is available at StarTribune.com/topworkplaces2019 and was also published in the Star Tribune Top Workplaces special section on Sunday, June 16. John Erickson Jr., the President and CEO of IC System, said, “We Read more…

IC System’s New Survey Listens to Consumer Feedback

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IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback Read more…