Protected: Collection Agency vs. Debt Buyer: Why the Difference Matters
About the Author: Julian McPherson
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IC System Appoints Mike Selbitschka as Executive Vice President of Sales
IC System is excited to announce the promotion of Mike Selbitschka to Executive Vice President of Sales. In his new role, Mike will leverage his extensive expertise in the collections industry to drive sales, enhance marketing strategies, and lead client acquisition efforts at IC System. Mike’s journey with IC System began in 2001 when he
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Let’s Be Honest About Debt Collection
One of the most complained about industries in the United States is debt collections according to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). No one wants to be called by a debt collector, even if there’s a legitimate reason for the call. The nature of the situation is bound to
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Customer Retention During Collections: Tips for Maintaining Trust and Loyalty
The debt collection process can be delicate, but with the right approach, businesses can retain customers while still recovering overdue payments. Here are some actionable tips to maintain trust and loyalty during collections: 1. Communicate Transparently Open and honest communication is critical. Ensure your customers understand their debt, payment options, and any consequences for non-payment.