Author: Julian McPherson
Why Working with a Nationally Licensed Collection Agency Matters
Unpaid accounts don’t always stay within the same state where services were originally provided. Consumers move. Businesses relocate. And when that happens, outstanding balances often follow them across state lines. For many organizations, this creates a challenge that is easy to overlook but difficult to manage: collecting debt legally and effectively when accounts are no
The Hidden Cost of Uncollected Government Debt and How to Recover It Efficiently
At the start of the year, everything looks balanced on paper. A city plans its road repairs. A county outlines its budget. A local office allocates funding for programs that directly support the community. Then, as the months go on, something starts to shift. Expected revenue doesn’t fully come in. A portion of fines, fees,
Kristina Gursky Expands Leadership Role to Strengthen Healthcare Client Experience at IC System
IC System is proud to announce that Kristina Gursky has assumed expanded responsibility for servicing healthcare clients. In addition to her current role as Vice President of Healthcare Strategy & Continuous Improvement, Gursky will now oversee Account Management and Client Service operations for the organization’s healthcare portfolio. “I’m beyond excited to get back to helping
How Technology Is Changing Utility Debt Collection
For many utility providers, delinquent accounts do not appear all at once. They build quietly. A missed payment here. A late notice there. A customer who intends to catch up but keeps pushing the balance into the next billing cycle. Over time, what began as a manageable account becomes a larger receivable that is harder
Utility Debt Collections After Winter Moratoriums: Why Tax Refund Season Is the Best Time to Recover Past-Due Utility Bills
Every winter, utility providers see a predictable shift in their accounts receivable. Seasonal protections—often referred to as winter utility moratoriums—limit disconnections and certain collection actions during the coldest months of the year. These protections are critical for consumer safety, but they also allow past-due utility bills to accumulate. As these moratoriums begin to expire in
IC System Welcomes Toney Fedullo to Strengthen Growing Sales Team
IC System is proud to announce the addition of Toney Fedullo to its accomplished sales team, further strengthening the company’s ability to expand healthcare revenue services across American businesses. With nearly 30 years of experience in accounts receivable management, Toney brings deep expertise across multiple collection verticals. His industry knowledge and relationship-driven approach make him
When Statements Stop Working: Practical Escalation Steps for Veterinary Practices
For veterinary practices, unpaid client balances rarely become a problem overnight. A visit is completed. A client intends to pay later. A statement goes unpaid. Follow-up is inconsistent as staff focus on patient care, emergencies, and daily appointments. Over time, those balances quietly age—and recovery becomes more difficult and more costly. The issue is rarely
How AI Is Redefining Omnichannel Debt Collection Efficiency and Transparency
Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient workflows, and difficulty tracking progress across portfolios. Modern collection agencies like IC System are solving these challenges by integrating AI, automation, and omnichannel engagement to
Communication & Reporting in Debt Recovery: What An Agency Should Provide
Communication & Reporting in Debt Recovery: What an Agency Should Provide When choosing a debt recovery partner, communication and reporting are often overlooked—but they’re among the most important factors in a successful partnership. Transparent communication keeps you informed about your accounts, while detailed reporting helps you measure recovery performance and ensure your agency is working
Why In-House Collection Teams Aren’t Enough Anymore
Why In-House Collection Teams Aren’t Enough Anymore Many businesses rely on in-house teams to manage overdue accounts. While these teams know the company’s processes and customers well, the environment has changed. Growing compliance demands, labor shortages, and the complexity of multi-state regulations have made it increasingly difficult for internal departments to keep pace. Even strong
