Author: Julian McPherson
Utility Debt Collection: Balancing Recovery and Customer Experience
Utilities often serve customers for years or even decades. When an account becomes delinquent, the utility faces a unique challenge: recovering unpaid balances while protecting the trust and reputation it has built within the community. That is one reason IC System pays close attention to the consumer experience during collections. Keeping an Eye on the
Achieving Success in Telecommunications Collections
Telecommunications providers lose millions of dollars annually to unpaid balances from disconnected and hard-to-locate customers. As customer mobility increases, recovering these accounts becomes more complex and resource-intensive. A telecommunications provider may begin with internal reminders, billing notices, calls, emails, or other collection efforts. But once a customer disconnects service or stops responding, recovering the remaining
The 28th Annual IC System Charity Golf Tournament
The 2026 IC System Charity Golf Tournament Brings Teams Together for a Great Cause On Friday, July 24, 2026, golfers, volunteers, sponsors, and supporters came together at Tanners Brook Golf Course in Forest Lake, Minnesota, for the annual IC System Charity Golf Tournament. With friendly competition, plenty of laughs, and an important mission behind
Why Google Ratings Do Not Tell the Whole Story About a Collection Agency
Imagine you are choosing a restaurant for dinner. You open Google, compare star ratings, skim a few recent reviews, and quickly get a sense of what to expect. For restaurants, hotels, and many local businesses, that approach can work fairly well. Most reviewers received the same basic service, and their comments usually focus on straightforward
Collection Agency vs. Debt Buyer: Why the Difference Matters
When businesses need help recovering past-due accounts, it’s important to understand the difference between working with a professional collection agency and selling accounts to a debt buyer. While both may operate in the broader accounts receivable industry, their roles, priorities, and impact on customer relationships can be very different. At IC System, we are not
Why AI in Debt Collection Still Requires Human Expertise
Artificial intelligence is transforming nearly every industry, and debt collection is no exception. But despite headlines claiming AI can automate everything, collections remains a highly regulated, high-risk environment where human oversight still matters. For businesses trying to recover past-due accounts, it’s easy to assume AI-powered bots can simply take over the process. The reality is
Navigating Healthcare Debt and State Laws
Navigating Healthcare Debt and State Laws For today’s hospital executives, the challenge isn’t just federal regulation—it’s the fast-changing patchwork of state laws that govern how medical debt can be collected. From restrictions on credit reporting to disclosure requirements and cooling-off periods, the rules change constantly, creating risk and complexity for multi-state health systems. Compliance can
Why Working with a Nationally Licensed Collection Agency Matters
Unpaid accounts don’t always stay within the same state where services were originally provided. Consumers move. Businesses relocate. And when that happens, outstanding balances often follow them across state lines. For many organizations, this creates a challenge that is easy to overlook but difficult to manage: collecting debt legally and effectively when accounts are no
The Hidden Cost of Uncollected Government Debt and How to Recover It Efficiently
At the start of the year, everything looks balanced on paper. A city plans its road repairs. A county outlines its budget. A local office allocates funding for programs that directly support the community. Then, as the months go on, something starts to shift. Expected revenue doesn’t fully come in. A portion of fines, fees,
Kristina Gursky Expands Leadership Role to Strengthen Healthcare Client Experience at IC System
IC System is proud to announce that Kristina Gursky has assumed expanded responsibility for servicing healthcare clients. In addition to her current role as Vice President of Healthcare Strategy & Continuous Improvement, Gursky will now oversee Account Management and Client Service operations for the organization’s healthcare portfolio. “I’m beyond excited to get back to helping
