Category: Healthcare
Kristina Gursky Named 2026 Top Lobbyist | IC System
Healthcare policy decisions affect more than regulations and reimbursement. They influence how hospitals operate, how patients access care, and how healthcare organizations manage the financial side of providing that care. For IC System’s Kristina Gursky, helping policymakers understand those real-world challenges has become an important part of her work. Gursky, Vice President of Healthcare Strategy
I Went to Capture the Experience. The Experience Captured Me.
I went to Washington, D.C., with a pretty straightforward assignment: capture the experience. As a marketing professional for IC System, I was there for the inaugural ARCP Healthcare Revenue Leadership Summit to take photos, shoot video, create content, and help tell the story of IC System’s involvement. What I didn’t expect was how much the
Patient Collection Strategies for Managing Past-Due Medical Accounts
A patient balance usually does not become a collection problem overnight. It may start with a statement, followed by a reminder or phone call. The account remains unpaid, staff members get pulled into other responsibilities, and another few weeks pass. Before long, the balance is older, the patient may be harder to reach, and the
Healthcare Collections Best Practices: What to Consider When Accounts Move to Collections
A patient account does not suddenly become simpler when it moves to collections. By that point, the healthcare organization may have already sent statements, made follow-up attempts, answered billing questions, and waited months for the balance to be resolved. Eventually, the account reaches a point where internal efforts have run their course and it is
Navigating Healthcare Debt and State Laws
Navigating Healthcare Debt and State Laws For today’s hospital executives, the challenge isn’t just federal regulation—it’s the fast-changing patchwork of state laws that govern how medical debt can be collected. From restrictions on credit reporting to disclosure requirements and cooling-off periods, the rules change constantly, creating risk and complexity for multi-state health systems. Compliance can
From Tampa: What We Heard at the eClinicalWorks Enterprise Summit
IC System’s VPs of Business Development, Mary Prendergast and Greg Young, were in Fort Lauderdale, Florida last week for the eClinicalWorks Enterprise Summit—held April 13–15, 2026. The conversations were exactly what you’d expect right now: efficiency, integration, and doing more with fewer resources. Healthcare organizations aren’t just looking for tools. They’re looking for systems that
Tax Refund Windfall 2026: Why Debt Recovery Is Heating Up This Spring
Early 2026 refunds are trending higher than last year. Timing is everything for collections. Millions of Americans have filed their 2025 tax returns, and early data shows many are seeing larger refunds than last year. As of mid-February, the average federal refund is $2,476, up roughly 14% from the same point in 2025, with more
IC System’s Kristina Gursky Honored with the 2025 AAHAM National President’s Award
Watching a friend and colleague be recognized for their incredible work is a rare privilege — and that’s exactly what I experienced in Baltimore at the 2025 AAHAM Annual National Conference. This year, Kristina Gursky, CRCR, CRCP, Vice President of Healthcare Strategy at IC System, received the prestigious AAHAM National President’s Award, recognizing her leadership, advocacy, and unwavering dedication
Recover Revenue on Healthcare Balances Under $500
Regulations for credit reporting healthcare accounts have changed in recent years. Credit reporting is no longer allowed for a full year after your healthcare accounts becomes delinquent, and accounts under $500 are no longer reportable. But there are a few common misconceptions about the new regulations: ⊗ You can’t place your healthcare accounts under $500 in
Overcoming Staff Shortages in Healthcare
Dental and healthcare offices currently face staff shortages that significantly impact how providers address their AR inventories. The shortages affect many positions, from dental assistants to front office staff and nurses, who scramble to meet high demands with fewer resources. They also impact the back office staff, who must contend with billing matters. As a
