IC System: Upholding Excellence with Our A+ BBB Rating

Since 1938, IC System has built its reputation on ethical practices, transparency, and a commitment to doing what’s right.

We’re proud to highlight our A+ Better Business Bureau (BBB) rating, full accreditation, and recognition as a winner of the Torch Award for Ethics. These honors aren’t just plaques on the wall, they reflect how we treat our clients, consumers, and employees with fairness and integrity every day.

A Tradition of Ethical Debt Collection Since 1938
Founded as a family-owned business in St. Paul, Minnesota, IC System has grown into one of North America’s largest collection agencies, serving thousands of clients across industries like healthcare, utilities, government, and telecommunications. Now in its third generation of family leadership, we’ve stayed true to our mission: Making Collections Better by blending innovative solutions with respect and kindness.

Recognized for Integrity and Performance
BBB accreditation since 1992 underscores our commitment to honesty, transparency, and responsiveness. Our A+ rating reflects low complaint volumes and the ethical resolution of consumer concerns. The Torch Award for Ethics recognizes IC System as an industry leader in balancing profitability with principle—a milestone built on years of consistent effort.

More Than Just a Rating
These recognitions are matched by workplace honors, including multiple Top Workplace awards and Best Places to Work in Collections, showing that our values extend from how we serve clients to how we support our people.

Looking Ahead
Our A+ BBB rating is more than a score—it’s a daily promise to maintain the highest standards of integrity in a tough industry. Whether helping businesses recover overdue accounts or providing consumers with clear, respectful communication, we remain committed to ethical excellence—just as we have since 1938.