Collections Archives

Decades in Bloom: IC System’s 10-Year Club Celebration

In August, IC System gathered its “perennials” at the Tria Event Center for a garden-themed celebration of the 10-Year Club. Fittingly called Decades in Bloom, the party was all about honoring the roots, growth, and blossoms that long-serving employees have brought to the company. Out of roughly 300 employees nationwide, an impressive 111—over one-third of the

The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery

Flat-style illustration of a businessman holding a megaphone and folder with financial icons in the background, representing the importance of a proactive collections strategy for businesses using collection agency services.

The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery Unpaid accounts can create major challenges for businesses across every industry, from healthcare and utilities to telecom and small business. Late payments disrupt cash flow, increase administrative costs, and place stress on customer relationships. That’s why having a proactive collections strategy

Teeing Off for a Great Cause: The 27th Annual IC System Charity Golf Tournament

On Friday, August 15, 2025, I had a blast volunteering at the 27th Annual IC System Charity Golf Tournament at Tanners Brook Golf Course in Forest Lake, MN. It was a day filled with laughter, connection, and the kind of feel-good energy that makes you grateful to be part of something bigger. Teaming Up for

BNPL Collection Services: How a Collection Agency Helps Buy Now Pay Later Providers Recover More

Flat design graphic of a yellow shopping bag with a teal dollar sign icon and the words “Buy Now, Pay Later,” representing BNPL payment options and collection services.

BNPL Collection Services: How a Collection Agency Like IC System Supports Buy Now Pay Later Providers Buy Now, Pay Later (BNPL) programs are transforming consumer purchasing behavior across retail, e-commerce, and service industries — and financial service providers are taking notice. As BNPL adoption grows, so does the need for a trusted collection agency offering

IC System Named a 2025 Star Tribune Top 200 Workplace!

A Bold Vision from Day One When I joined IC System in the spring of 2017, I was handed a copy of the company’s strategic plan. As I read through it, one goal caught my eye: “Best place to work designation.” I remember thinking, how cool is that? A company bold enough to put

Collections & Financial Literacy: A Clear Connection

Financial literacy is a cornerstone of long-term financial health, yet many consumers struggle to fully understand their personal finances. In recognition of Financial Literacy Awareness Month this April, it’s important to highlight how even a collection agency can play a valuable role in supporting financial education. By helping consumers gain a clearer understanding of budgeting,

Reflecting on a Year of Giving: IC System’s 2024 Community Involvement

At IC System, giving back is more than a tradition—it’s part of who we are. As we look back on 2024, we’re proud to share In the Community, our annual review of IC System’s presence and activity in our communities. From donation drives and fundraising events to volunteer efforts and sponsorships, this past year reflects

Celebrating Women’s History Month: Honoring Ruth Johnson Erickson’s Legacy at IC System

Recognizing a Trailblazing Leader This Women’s History Month, we recognize and celebrate the extraordinary achievements of Ruth Johnson Erickson, a trailblazer for women in leadership and a pivotal figure in the history of IC System. Ruth’s leadership not only shaped the trajectory of IC System but also inspired generations of women to break barriers in

Customer Retention During Collections: Tips for Maintaining Trust and Loyalty

Female customer service collecting debts.

The debt collection process can be delicate, but with the right approach, businesses can retain customers while still recovering overdue payments. Here are some actionable tips to maintain trust and loyalty during collections: 1. Communicate Transparently Open and honest communication is critical. Ensure your customers understand their debt, payment options, and any consequences for non-payment.

Maximizing Debt Collection During Tax Season: Strategies and Insights

A clock with tax time post it note on it.

Maximizing Debt Collection During Tax Season: Strategies and Insights Tax season presents a golden opportunity for businesses to recover unpaid debts. As many consumers receive tax refunds between January and May, this influx of cash makes it an ideal time to reach out to slow-paying or non-paying individuals. Here’s how you can capitalize on this