Category: Collections
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery Unpaid accounts can create major challenges for businesses across every industry, from healthcare and utilities to telecom and small business. Late payments disrupt cash flow, increase administrative costs, and place stress on customer relationships. That’s why having a proactive collections strategy
Teeing Off for a Great Cause: The 27th Annual IC System Charity Golf Tournament
On Friday, August 15, 2025, I had a blast volunteering at the 27th Annual IC System Charity Golf Tournament at Tanners Brook Golf Course in Forest Lake, MN. It was a day filled with laughter, connection, and the kind of feel-good energy that makes you grateful to be part of something bigger. Teaming Up for
BNPL Collection Services: How a Collection Agency Helps Buy Now Pay Later Providers Recover More
BNPL Collection Services: How a Collection Agency Like IC System Supports Buy Now Pay Later Providers Buy Now, Pay Later (BNPL) programs are transforming consumer purchasing behavior across retail, e-commerce, and service industries — and financial service providers are taking notice. As BNPL adoption grows, so does the need for a trusted collection agency offering
IC System Named a 2025 Star Tribune Top 200 Workplace!
A Bold Vision from Day One When I joined IC System in the spring of 2017, I was handed a copy of the company’s strategic plan. As I read through it, one goal caught my eye: “Best place to work designation.” I remember thinking, how cool is that? A company bold enough to put
Collections & Financial Literacy: A Clear Connection
Financial literacy is a cornerstone of long-term financial health, yet many consumers struggle to fully understand their personal finances. In recognition of Financial Literacy Awareness Month this April, it’s important to highlight how even a collection agency can play a valuable role in supporting financial education. By helping consumers gain a clearer understanding of budgeting,
Reflecting on a Year of Giving: IC System’s 2024 Community Involvement
At IC System, giving back is more than a tradition—it’s part of who we are. As we look back on 2024, we’re proud to share In the Community, our annual review of IC System’s presence and activity in our communities. From donation drives and fundraising events to volunteer efforts and sponsorships, this past year reflects
Celebrating Women’s History Month: Honoring Ruth Johnson Erickson’s Legacy at IC System
Recognizing a Trailblazing Leader This Women’s History Month, we recognize and celebrate the extraordinary achievements of Ruth Johnson Erickson, a trailblazer for women in leadership and a pivotal figure in the history of IC System. Ruth’s leadership not only shaped the trajectory of IC System but also inspired generations of women to break barriers in
Customer Retention During Collections: Tips for Maintaining Trust and Loyalty
The debt collection process can be delicate, but with the right approach, businesses can retain customers while still recovering overdue payments. Here are some actionable tips to maintain trust and loyalty during collections: 1. Communicate Transparently Open and honest communication is critical. Ensure your customers understand their debt, payment options, and any consequences for non-payment.
Maximizing Debt Collection During Tax Season: Strategies and Insights
Maximizing Debt Collection During Tax Season: Strategies and Insights Tax season presents a golden opportunity for businesses to recover unpaid debts. As many consumers receive tax refunds between January and May, this influx of cash makes it an ideal time to reach out to slow-paying or non-paying individuals. Here’s how you can capitalize on this
Top FAQs About Hiring Collection Agencies: What Every Business Owner Should Know
Top FAQs About Hiring Collection Agencies: What Every Business Owner Should Know For business owners, hiring a collection agency can raise questions about costs, processes, and outcomes. Understanding these FAQs can ease concerns and help you make the best decision for your company’s needs. Here are some common questions about working with collection agencies: 1. How
