Author: Julian McPherson
IC System Welcomes Toney Fedullo to Strengthen Growing Sales Team
IC System is proud to announce the addition of Toney Fedullo to its accomplished sales team, further strengthening the company’s ability to expand healthcare revenue services across American businesses. With nearly 30 years of experience in accounts receivable management, Toney brings deep expertise across multiple collection verticals. His industry knowledge and relationship-driven approach make him
When Statements Stop Working: Practical Escalation Steps for Veterinary Practices
For veterinary practices, unpaid client balances rarely become a problem overnight. A visit is completed. A client intends to pay later. A statement goes unpaid. Follow-up is inconsistent as staff focus on patient care, emergencies, and daily appointments. Over time, those balances quietly age—and recovery becomes more difficult and more costly. The issue is rarely
How AI Is Redefining Omnichannel Debt Collection Efficiency and Transparency
How Modern Technology and AI Are Redefining Omnichannel Debt Collection Efficiency and Transparency Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient workflows, and difficulty tracking progress across portfolios. Modern collection agencies like IC
Communication & Reporting in Debt Recovery: What An Agency Should Provide
Communication & Reporting in Debt Recovery: What an Agency Should Provide When choosing a debt recovery partner, communication and reporting are often overlooked—but they’re among the most important factors in a successful partnership. Transparent communication keeps you informed about your accounts, while detailed reporting helps you measure recovery performance and ensure your agency is working
Why In-House Collection Teams Aren’t Enough Anymore
Why In-House Collection Teams Aren’t Enough Anymore Many businesses rely on in-house teams to manage overdue accounts. While these teams know the company’s processes and customers well, the environment has changed. Growing compliance demands, labor shortages, and the complexity of multi-state regulations have made it increasingly difficult for internal departments to keep pace. Even strong
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery Unpaid accounts can create major challenges for businesses across every industry, from healthcare and utilities to telecom and small business. Late payments disrupt cash flow, increase administrative costs, and place stress on customer relationships. That’s why having a proactive collections strategy
Solar Panel Company Collection Services: How a Collection Agency Can Improve Debt Recovery
Solar Panel Company Collection Services: How a Collection Agency Can Improve Debt Recovery The solar energy industry is booming, but with growth comes new financial challenges. Solar panel companies often deal with large installation costs, long financing terms, and customers who may fall behind on payments. Without a strategic collections plan, unpaid accounts can quickly
BNPL Collection Services: How a Collection Agency Helps Buy Now Pay Later Providers Recover More
BNPL Collection Services: How a Collection Agency Like IC System Supports Buy Now Pay Later Providers Buy Now, Pay Later (BNPL) programs are transforming consumer purchasing behavior across retail, e-commerce, and service industries — and financial service providers are taking notice. As BNPL adoption grows, so does the need for a trusted collection agency offering
IC System Named 2025 Best Place To Work In Collections!
IC System Named to Best Companies Group Best Places to Work in Collections 2025 Sponsored by ACA International IC System is proud to announce it has been selected as one of the Best Companies Group’s 2025 Best Places to Work in Collections, a program sponsored this year by ACA International. Now in its 18th year,
Debt Collection Strategies: Balancing Persistence with Empathy
Debt Collection Strategies: Balancing Persistence with Empathy Implementing effective debt collection requires striking a balance between assertiveness and empathy. Being too persistence can harm customer relationships, while too much leniency risks not recovering the debt. Businesses need a strategy that promotes clear, respectful communication while ensuring timely payments. IC System excels at this balance, as
