Healthcare Collections Services

Healthcare Services

From independent physicians and small practices to large, multi-state hospital systems, IC System provides a variety of solutions that have returned millions of dollars to healthcare facilities nationwide. Our medical debt collection agency has a skilled team of knowledgeable and compassionate representatives who work in your best interest and maintain your valuable patient relationships.

IC System’s healthcare collection services also seamlessly integrate with electronic medical record and practice management systems like AdvancedMD, athenahealth, eClinicalWorks, HealthTrust, Epic, and many others.

Our medical debt collection services include:

• Bad Debt
• Self Pay Management
• Debt Revival Strategy


Download our Healthcare Overview PDF


Submit Your Information Below or Call 1-800-279-3511 to REQUEST PRICING

Self Pay Management

IC System’s Self Pay early out services adhere to your internal processes to provide a timesavings and increased efficiency. In addition to collecting in the name of the provider (on both inbound and outbound lines), our healthcare collection agency begins service on each account through detailed data scrubs (deceased, bankruptcy, address, cell phone, etc.), analytics modeling, and segmentation to ensure an efficient workflow. IC System also provides eligibility identification and resolution services for insurance, charity, and Financial Assistance.


Bad Debt

IC System’s Bad Debt process for healthcare accounts treats past-due patients with all the respect and consideration they deserve, while using the third party methods and tools that will effectively resolve your accounts and preserve your patient relationships. After an intensive data scrub and analytics modeling to tier accounts, accounts move to the collection phase for a 180-day campaign of calls and letters. The Bad Debt process includes eligibility identification and resolution services for insurance, charity, and Financial Assistance.


• Settlement Authority
• Credit Reporting
• Non-Litigation Attorney Referral
• Litigation Referral
• Credit Monitoring

Debt Revival Strategy

If your primary agency’s efforts have slowed down after their initial collection period of around 180 days, it’s time to contact IC System. We specialize in secondary collection plans to revive your older inventory and create a renewed revenue source. We will custom analyze your 180+ day inventory by looking at a specific group of demographics and supplied histories, apply enhanced analytics modeling, and formulate a unique strategy workflow for your accounts. This secondary collection plan extends the life of your healthcare accounts receivable, revives these accounts to recover an additional portion of the collectible inventory, and locates new revenue in late-stage accounts.

Download our Debt Revival Strategy PDF


IC System has partnerships with several state dental associations, offering members a discount for services and a unique insight into dental practice collections. Find out if your association has partnered with IC System


IC System has a number of strategic partnerships that enable tens of thousands of healthcare facilities across the United States to access collections services directly through their Patient Management Systems. For healthcare offices looking to streamline their office and partner with programs that work to deliver consistent performance, IC System’s partnerships are a great place to start:

• AdvancedMD
• athenahealth
• HealthTrust


What Our Clients Think

I so like being able to enter the info without having to make copies and fax everything. This system is most definitely user friendly.

Kentucky Fertility and Gynecology, PLLC

What I love about IC System is I write it up and I can forget about all the collection hassle.

Dr Michael McCullough

The best thing I like about IC System is the capability of being totally electronic. Due to the enormous amount of patient accounts that we send to IC system every week, the only effective way of transmitting this data is via website. We also post all of our payments online. It is a rare occasion that we require a call to the IC System office.

Dee L Martinez MD