Case Study Category: Industry: Healthcare
Vickie
“I so like being able to enter the info without having to make copies and fax everything. This system is most definitely user-friendly.”
Mary
“We have been with IC System for many years. Six years ago I took over the position of dealing with our delinquent claims. IC System’s client service department was very helpful in the transition into the new position. They helped me determine where accounts needed to be placed (intensive or letters). Many claims have been paid with the help of IC System, and I know many more will continue to settle with their help. I cannot describe only one success story since every closed account is a success. I can only comment on the professionalism and competency of this company.”
Yvette
“The best thing I like about IC System is the capability of being totally electronic. Due to the enormous amount of patient accounts that we send to IC system every week, the only effective way of transmitting this data is via website. We also post all of our payments online. It is a rare occasion that we require a call to the IC System office.”
Mary
“When speaking to IC System, all of the representatives are very knowledgeable and courteous. It is a pleasure dealing with IC System.”
Christine
IC System has made collections a WHOLE LOT easier for us!
Barbara
“I’m a new customer and I really appreciate the professionalism IC System has. Also love the easy way to input our bad debt patients.”
Aurelia
“I like that IC System isn’t just a collection agency. It continues to educate its clients by hosting monthly webinars.”
Chrissy
“I appreciate the online tools provided for immediate access to account information and the helpful staff that assists me when I call IC System.”
Dr. Jose Alanis-Amezcua
“Very polite and helpful customer service reps. Prompt and accurate reporting on account. Online tools is very helpful.”
S. UT Women’s Health Center
“Your client service reps are very helpful every time I call in. They answer every question and assist me with anything I need. The online tools are very helpful and make it easy to report a payment. It helps cut down the time I have to spend on the phone. You guys do a wonderful job.”
