Case Study Category: Industry: Healthcare
“I have found your total services to be excellent. I have no complaints. Customer service is always pleasant and helpful and your online tools are very easy to use.”
“We are a long-time client and I’ve found all contacts with IC System to be professional and quite courteous.”
“Thanks for your help in helping our patients pay their accounts. When placing calls to IC System I have received courteous, speedy responses. Knowledgeable people answer my questions in a professional manner. The website is very user-friendly, too!”
“I love the timely updates I receive from IC System regarding the accounts I place. The reps are always friendly and professional when they contact me for any reason.”
“I love being able to view accounts, submit accounts, report payments, etc. online. It is so convenient. I appreciate our monthly reports for a quick overview. Phone staff are always helpful.”
“You provide excellent service on a consistent basis.”
“Your service has been an asset to helping our business. Thank you for your promptness and willingness to get our accounts under control.”
“Online tools are wonderful and the promptness to which clients are contacted is great. Good work!”
“I have had to contact IC System numerous times for questions on statements and activity reports and have had nothing but excellent customer service and knowledgeable representatives on the other end of the phone. Thank you.”
“Very professional and helpful – love the online access. Have had no problems at all!”
