IC System is a trusted collection partner that helps healthcare providers improve their revenue cycle using the athenahealth® Marketplace practice management system.
athenahealth is a network-enabled services company with a vision to build a national health information backbone to help make healthcare work as it should. As an MDP partner, IC System integrates directly with athenahealth, allowing our clients to manage their receivables with the click of a button.
“We are extremely pleased with the performance and relationship we have with IC System.”
Josette Portalatin, AVP Revenue Cycle & Financial Administration & Kathy Kanellos, Revenue Cycle Manager from Valley Medical Group, shared their experience with IC System and athenahealth: “Valley Medical Group has numerous locations in New Jersey and New York. We began placing our bad debt inventory with IC System through athenahealth in February 2020, just before the COVID-19 pandemic spread across the country. However, the pandemic did not affect recovery rates.
“Our transition to IC System was extremely smooth and successful. Tony our Client Success Manager is wonderful.
“The team is professional, compassionate and understand the value of our community and their needs. They are very proactive to being patient-friendly and we have had such a positive response. Their performance is excellent and they are a top-notch agency.”
How We Collect More with Compassion
IC System cares about the patient experience. We use Call Quality scoring and Consumer Satisfaction (CSAT) surveys to ensure that your patients are treated professionally on every collection call.
We deliver a positive patient experience by following rigorous Call Quality standards that score for tone and manner, work effort, compliance, and negotiation tactic. High scores in these criteria result in fewer consumer complaints. We’ve learned that friendly calls with higher Call Quality scores result in increased recovery rates.
IC System also conducts Consumer Satisfaction (CSAT) Surveys after every call. Out of over 15,000 consumers surveyed each month, more than 99% felt our representatives treated them professionally!
The Bottom Line: Our data shows that the happier your patients are with our representatives, the more revenue our agency will recover on your behalf.
Get Started with IC System and athenahealth
Fill out the form below or call 1-800-279-3511 to get in touch about athenahealth.
5 Ways IC System and athenahealth will Improve Your AR
We know that every healthcare organization is different. Here are five ways our team works with athenahealth users to ensure your office is earning more revenue.
- Easy onboarding!
- Fast debt submittal on athenahealth!
- Dedicated and responsive Client Success team!
- Better recoveries with compassionate collections!
- Patient satisfaction!
About IC System
IC System handles over $500 million in annual placements and manages over 6,500 healthcare clients. Our mission to be the best, most trusted provider of receivables management services to original creditors has guided our family leadership for three generations.
IC System is A+ Rated and accredited by the Better Business Bureau and a proud recipient of the BBB’s 2021 Torch Award for Ethics. Our company was also named a Top Work by the Minneapolis Star Tribune from 2017-2021.
Learn More About IC System