athenahealth

IC System is a trusted collection partner that helps healthcare providers improve their revenue cycle using the athenahealth® Marketplace practice management system.

athenahealth is a network-enabled services company with a vision to build a national health information backbone to help make healthcare work as it should. As an MDP partner, IC System integrates directly with athenahealth, allowing our clients to manage their receivables with the click of a button.

How We Collect More with Compassion

IC System cares about the patient experience. We use Call Quality scoring and Consumer Satisfaction (CSAT) surveys to ensure that your patients are treated professionally on every collection call.

We deliver a positive patient experience by following rigorous Call Quality standards that score for tone and manner, work effort, compliance, and negotiation tactic. High scores in these criteria result in fewer consumer complaints. We’ve learned that friendly calls with higher Call Quality scores result in increased recovery rates.

IC System also conducts Consumer Satisfaction (CSAT) Surveys after every call. Out of over 15,000 consumers surveyed each month, more than 99% felt our representatives treated them professionally!

The Bottom Line: Our data shows that the happier your patients are with our representatives, the more revenue our agency will recover on your behalf.

Get Started with IC System and athenahealth

Fill out the form below or call 1-800-279-3511 to get in touch about athenahealth.

5 Ways IC System and athenaheal will Improve Your AR


We know that every healthcare organization is different. Here are five ways our team works with athenahealth users to ensure your office is earning more revenue.

  1. Easy onboarding!
  2. Fast debt submittal on athenahealth!
  3. Dedicated and responsive Client Success team!
  4. Better recoveries with compassionate collections!
  5. Patient satisfaction! 

 

About IC System

IC System handles over $500 million in annual placements and manages over 6,500 healthcare clients. Our mission to be the best, most trusted provider of receivables management services to original creditors has guided our family leadership for three generations.

IC System is A+ Rated and accredited by the Better Business Bureau and a proud recipient of the BBB’s 2021 Torch Award for Ethics. Our company was also named a Top Work by the Minneapolis Star Tribune from 2017-2021.

 

Learn More About IC System

Get Started with IC System on the athenahealth Marketplace

Find the accounts receivable support you need from a team of highly skilled professionals.

Get Started with IC System on athenahealth