IC System is a preferred vendor for Rural Health Alliance (RHA). As a result, we offer exclusive members-only pricing for patient debt collection services to all RHA member organizations.
The partnership aligns with RHA’s vision of supplying exclusive value and cost reductions for providers and, in turn, patients. In addition, the relationship between IC System and RHA means members can save on debt collection costs without sacrificing quality or the patient experience.
How We Collect More with Compassion
IC System cares about the patient experience. We use Call Quality scoring and Consumer Satisfaction (CSAT) surveys to ensure that your patients are treated professionally on every collection call.
We deliver a positive patient experience by following rigorous Call Quality standards that score for tone and manner, work effort, compliance, and negotiation tactic. High scores in these criteria result in fewer consumer complaints. We’ve learned that friendly calls with higher Call Quality scores result in increased recovery rates.
IC System also conducts Consumer Satisfaction (CSAT) Surveys after every call. Out of over 15,000 consumers surveyed each month, more than 99% felt our representatives treated them professionally!
The Bottom Line: Our data shows that the happier your patients are with our representatives, the more revenue our agency will recover on your behalf.
Get Started with IC System and Rural Health Alliance
Fill out the form below or call 612-275-0351 to get started with members-only pricing.
5 Ways IC System and Rural Health Alliance will Improve Your AR
We know that every healthcare organization is different. Here are five ways our team works with Rural Health Alliance users to ensure your office is earning more revenue.
- Preferred Member Pricing!
- Easy onboarding!
- Fast debt submittal with Client Portal!
- Dedicated and responsive Client Success team!
- Better recoveries with compassionate collections!
About IC System
IC System handles over $500 million in annual placements and manages over 6,500 healthcare clients. Our mission to be the best, most trusted provider of receivables management services to original creditors has guided our family leadership for three generations.
IC System is A+ Rated and accredited by the Better Business Bureau and a proud recipient of the BBB’s 2021 Torch Award for Ethics. Our company was also named a Top Work by the Minneapolis Star Tribune from 2017-2021.
Learn More About IC System
Listen to IC System’s Podcast: Closing the Books
Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.
Start Listening
