Star Tribune Names IC System a 2020 Top 150 Workplace

Read More

Star Tribune Names IC System a 2020 Top 150 Workplace

Read More

Debt Collection Agency for Utilities

Services and Experience You Need

IC System provides utility company debt collection services for some of the largest providers in the United States. But we also handle smaller municipal utility providers as well! Our utility collections agency will provide a collections strategy that enhances your internal receivable management practices, or even serves as your entire internal department. Indeed, our solutions are vast and include services for the regulated, deregulated and municipal markets. Our utility bill collections and recoveries preserve positive customer relations and meet federal and state requirements, as well as the public utility commission guidelines — all within a secure and compliant environment.

We Understand Utility Providers

Servicing many markets, IC System understands utility company debt collection needs and can provide services at different stages. We offer a variety of tools, resources and even call center options to help you maximize your debt collection revenue. With IC System’s services, you get the advantage by:

  • Automatically sending debts
  • Keeping consumer data organized
  • Offering bilingual support and resources
  • Using nationally certified experts to meet federal and state requirements
  • Segmenting accounts to prioritize maximizing revenue
  • Providing optional late-stage credit monitoring to stay up to date on probable ability to pay
Contact Us

Recovery Plans for Any Size of Utility Provider

The service you choose depends on your organization’s unique needs. Our team is here to provide you with a custom utility bill collection solution that best fits the way you work. If you ever have any questions about how our services work or the impact they can have on your revenue, don’t hesitate to speak with our dedicated team.

Recovery Plus

Recovery Plus is a diverse two-phase debt collection program with distinct letters-only and intensive collection treatments. During the letters-only phase, accounts are sent directly to you, and you keep 100% of recovered money. Debt collection costs are offered at a competitive flat rate.


  • Credit reporting*
  • Analytical modeling for maximum recoveries
  • Skip tracing
  • Direct letters

*Credit reporting available only on qualifying accounts

Pricing & Program Overview

Premier Collect

Premier Collect is a contingency collections plan ideal for offices seeking payment on past due accounts. The collection agency fees for this debt recovery program are contingency-based, adjustable based on your business needs.


  • Credit reporting to the major bureaus
  • Credit monitoring to notify us of an important change in the consumer’s credit status that may indicate an ability to pay
  • Attorney referral services in which payment demand contacts are made by an independent attorney
  • Litigation referral services if you decide to take a consumer to court
Pricing & Program Overview

Unsure Where to Start?

To recover past due accounts, you need a collections partner who works with your consumers, negotiates payment, and maintains your customer relationships. Learn how IC System listens to feedback from consumers to ensure consumer satisfaction.

IC System is big enough to meet your needs through our variety of resources and innovative technologies, yet not so big that we can’t move fast and provide tailor-made solutions. Our profit recovery services also feature a number of effective services and options including online tools, credit reporting, non-litigation and litigation attorney referrals.

Let Us Help

Experience in Any Industry

Utility providers will benefit from IC System’s vast experience in every industry segment. Our customized strategy applies advanced analytics to your inventory to develop an approach best suited to your accounts, no matter your size or how many accounts you have. IC System ensures you receive intelligent and effective work effort for the best results.

Industries We Serve

Competitive Pricing for Every Business

Our economical rates and customer-friendly approach make our debt collection services not only a powerful tool but also an effective way to help preserve your valuable customer relationships.

Your comprehensive pricing request will include the following:

  • No cost pricing quote for your IC System services
  • Materials to help streamline your accounts receivable
  • A sample IC System agreement
  • Establish a follow-up plan

Get In Touch

We’ll help you identify the next steps to overcome accounts receivable challenges. Fill out our form or call 1-800-279-3511 to learn more or request pricing.

Want to Learn More?

Download our debt collections overview PDF for additional information.

Download Now