Dental Collections

Our Roots in Dentistry

IC System has been serving the dental industry since our inception in 1938. Today, we serve thousands of dental clients nationwide. We also partner with major dental associations and insurance providers, such as Florida Dental and United Concordia, to bring members exclusive discounts and benefits.Choosing IC System as your dental collection partner means your accounts are met with friendly collection practices, state-of-the-art technology, and IC System’s vast experience. Our approach will deliver the performance you need, while maintaining your important patient relationships.

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Dental Solutions

Premier Collect

PREMIER COLLECT intensive collection services are ideal for offices with 10 or more accounts, and they include effective collection letters and professional telephone contacts. Some agencies charge up to 50% for recovery services. IC System offers competitive, low contingency rates that make our program affordable for any size business.

PREMIER COLLECT services are compliant with all the latest regulations, allowing you to reduce your administrative costs and increase your cash flow, all while dealing with problem accounts ethically and economically. Our service involves the use of trained/certified collection professionals, effective letters, and credit reporting to national bureaus.

• Automated skiptracing scrubs
• Settlement Authority
• Credit Reporting to all four credit bureaus
• Credit Monitoring
• Non-Litigation Attorney Referral
• Litigation Referral

Some agencies charge up to 50% for recovery services. IC System offers competitive, low contingency rates that make our program affordable for any size business.

Ideal for offices with 10 or more accounts.

Recovery Plus

Recovery Plus is a two-phase program.

• PHASE 1: For a LOW FLAT FEE (no commissions), your consumers will receive a series of effective collection letters. ALL DOLLARS COLLECTED ARE SENT DIRECTLY TO YOU and you keep 100% of the money recovered.

• PHASE 2: For accounts that do not respond to Phase 1, Phase 2 involves the use of friendly collection professionals trained to preserve your consumer relationships while recovering maximum dollars. IC System offers competitive, low contingency rates for accounts less than one year old, making our program affordable for any size business.

A 50% contingency fee applies to accounts more than 1 year old, previously placed with a collection agency (second placements), require skiptracing, or result from the customer giving the client a bad check.

Fixed Fee

FIXED FEE is a non-contingency collection program. This program is ideal for offices with 1-10 or more accounts, or those who wish to test out IC System’s services. It is also our most popular plan for small/medium businesses.

• Submit as few as just one account
• Pay upfront for the work, and get your money’s worth – NEVER PAY ANOTHER DOLLAR!
• Set the number of letters sent and calls made

• Settlement Authority
• Credit Reporting to all four credit bureaus

Associations and Partnerships


IC System has partnerships with several state dental associations, offering members a discount for services and a unique insight into dental practice collections.

Find out if your association has partnered with IC System.


United Concordia
IC System has a strategic alliance with the United Concordia provider network, one of the nation’s largest dental insurers. By partnering with IC system, United Concordia’s goal is to ensure participating providers have access to collection services by offering these services at a substantial discount. This will ultimately increase dental offices’ cash flow by reducing the losses that occur as a result of uncollected payment for services rendered. United Concordia providers will have the benefit of a 20% discount on the most popular services IC System offers.

Partners in Practice Management Systems
IC System also has a number of strategic partnerships that enable tens of thousands of dental facilities across the United States have access to collection services directly through their Practice Management System. Our partnership marketplace environments can service dental practice of all shapes, sizes, and specialties.

For dental offices looking to streamline their office and partner with programs that work to deliver consistent performance, IC System’s partnerships are a great place to start:


What Our Clients Think

“We have been a partner for many years – 20+ years – and are very happy with the service. Very helpful and friendly customer service reps. The online tools are the best. I have been able to locate patients with your address finder before sending them to collections, which allows them another chance to pay.”

Dr. Barry Beauchamp, DDS

“We are so pleased with your collections for our practice. You are really working our accounts for us. The past companies we used hardly did anything for us. We highly recommend your company.”

Robert J. Naples DDS – Oral and Maxillofacial Surgery

“We have been with I.C. System for over 15 years. I have checked around and am happy to say for our volume, your company has been the best. Whenever I call, everyone is helpful and ready to do their part to answer my questions about specific accounts.”

Stafford Dental