dental-billing-automation

Cash flow is the lifeblood of your dental practice. But the thing that holds back your cash flow (and inflates your accounts receivable days) may have to do with the speed of your processes. If the invoices are only going out to patients in a trickle of paper statements, expect the payments to come in […]

patient-experience-ic-system

A bad collection experience can easily bruise the relationship between the patient and a healthcare or dental provider if the wrong approach is used by the provider’s collection agency. IC System approaches every call with the consumer experience in mind, with the full understanding that our patient financial representatives are calling on behalf of our clients. […]

skip-tracing-techniques-IC System

How do you track down a patient who owes money but has disappeared? The bill comes back in the mail, the phone number is disconnected, and the work contact they provided has never heard of them. When this happens, it’s disheartening to face the possibility that your dental practice may not get paid in full. The good […]

dental-automation-IC System

In the coming year, many dental practices have big changes planned. According to a survey of more than 2,000 healthcare providers, a vast majority will rely on automation for some areas of their revenue cycle management, a move that can speed up payment and increase cash flow. These upgrades, according to the Black Book’s 2017 […]

dental-office-payment-options-IC System

Here’s something you may not realize about Americans: We’re still pretty attached to paper checks, and your dental practice is probably no exception, even if credit card payments are still accepted at the front desk. Still, it’s pretty clear the paper check is on its way out. In one decade, the trusty check has gone from the most […]

dental offices-IC System

Obviously, no dentist would start drilling without consulting the patient. Yet, a patient caught unaware by a higher-than-expected bill can feel just as betrayed. In 2016, the average dental practice had $47,000 worth of accounts receivable at 90 days or greater, according to a study by Sikka Software. If these are patients that walked out the door […]

dental collection agency-IC System

When patients learn they need expensive cosmetic or restorative dental work, it can—if you’ll forgive the bad pun—leave a bad taste in their mouth, especially if costs reach hundreds or thousands of dollars. Then, when dentists take a hands-off approach to costs, leaving it all to the billing office, they might unintentionally come off as […]

dental practice debt collector-IC System

For the dental practice’s office manager, cash flow is the name of the game. That means a key part of your role is collecting payment from patients, and that takes a great deal of time and resources. In many ways, a dental practice debt collector is an office manager’s best friend, because it frees up time to […]

dental-office-collection-plan-IC System

Just as it’s satisfying to remove dental plaque, it would be ideal to completely zero-out the account receivables column in your books. Since that’s unrealistic, the next best thing is to prevent the account receivables from accumulating to the point that the practice finds itself in the midst of a cash shortage. One easy way to […]

avoid collections-IC System

Remaking a billing system to boost same-day payments from patients can make sense for any dental practice. When patients walk out the door without making a payment or paying off their deductible or co-pay, the cost of collecting falls on your practice. On top of that, your patients come with a range of financial habits; […]