dental offices

Obviously, no dentist would start drilling without consulting the patient. Yet, a patient caught unaware by a higher-than-expected bill can feel just as betrayed. In 2016, the average dental practice had $47,000 worth of accounts receivable at 90 days or greater, according to a study by Sikka Software. If these are patients that walked out the door […]

dental collection agency

When patients learn they need expensive cosmetic or restorative dental work, it can—if you’ll forgive the bad pun—leave a bad taste in their mouth, especially if costs reach hundreds or thousands of dollars. Then, when dentists take a hands-off approach to costs, leaving it all to the billing office, they might unintentionally come off as […]

dental practice debt collector

For the dental practice’s office manager, cash flow is the name of the game. That means a key part of your role is collecting payment from patients, and that takes a great deal of time and resources. In many ways, a dental practice debt collector is an office manager’s best friend, because it frees up time to […]


Just as it’s satisfying to remove dental plaque, it would be ideal to completely zero-out the account receivables column in your books. Since that’s unrealistic, the next best thing is to prevent the account receivables from accumulating to the point that the practice finds itself in the midst of a cash shortage. One easy way to […]

avoid collections

Remaking a billing system to boost same-day payments from patients can make sense for any dental practice. When patients walk out the door without making a payment or paying off their deductible or co-pay, the cost of collecting falls on your practice. On top of that, your patients come with a range of financial habits; […]

financial conversations

Revenue. In the end, it always comes down to revenue—even in matters as important as one’s oral health. Experienced dentists know this, and that leads dentists handling financial conversations with their patients delicately. Chances are good that you’ve had a few tough conversations already, and you may have more in the future. To help ensure […]

dental billing schedule

A dental billing schedule deserves a universal commitment from all staff who interact with patients. When patient balances are allowed to age, the practice has less cash to work with to cover expenses. A disciplined dental billing schedule for account receivables will maintain consistency throughout the office and prevent unnecessary delays from eroding profits. Begin […]

IC System was just featured on Dentist Money™, a podcast featured on IC System’s own Bryan Campbell, our Business Development Manager for Inside Sales, recorded live with Dentist Money’s host Reese Harper at the Yankee Dental Congress 2017 tradeshow. Mr. Harper begins the dialogue with some common misconceptions about the collections industry, assuming that we […]

digital practice tools for patients

We don’t always think of patients as consumers. But it’s important to consider how your patients’ experiences as a customer influences their expectations when they contact providers. One of these experiences you might want to strongly consider is digitizing appointments. Aligning with patient expectations Consider what’s happened over the last decade. Buying and banking habits […]


Proper billing and understanding of billing codes are key to keeping your practice afloat. All it takes is one wrong digit in a patient’s Social Security number for the insurance company to deny the claim, which only delays revenue to you. While accuracy is important, the concept goes well beyond a reduction in data entry […]