Every introduction to sales tactics will teach you that your pitch won’t win over customers without a hook that makes the service stand out from the pack. Here’s one you may have heard in your quest to find a collection agency: How they can get you paid more quickly. Speed is not much of a […]

IC System - get-paid-on-time

Every business deals with the occasional late payer. Sometimes they’re a few days past-due, sometimes they can’t pay for months. Sometimes, when you make them aware of the lateness of their account, they jump right on the issue and resolve it. Other times, they actively avoid your calls and letters, requiring additional effort on your […]

debt-collection-rfp-IC System

I’ve been a proposal writer for a number of years, but I wasn’t always writing about debt collection services. Over the course of my career, I’ve responded to RFPs for industrial printers, surveillance cameras, open-road tolling technology, and even ankle monitors. So when I first started writing proposals for debt collection RFPs, I received a lot […]


Whether you’re running a small business, healthcare office, or a large corporation, knowing the right time to submit a debt to your collection agency remains tricky. There’s a delicate balance, similar to the question about the ideal temperature of porridge in the fairy tale Goldilocks and the Three Bears. You shouldn’t send an account to […]

cash-flow-strategies-IC System

Effective cash flow strategies are the lifeblood of any business, and that’s especially true for a small business. But it doesn’t always flow into your coffers in an even and orderly fashion. On a graph, revenues have ups and downs, just like a roller coaster. That forces many entrepreneurs to rely on various forms of credit, […]

request for proposal-IC System

In my years as a proposal writer, I’ve responded on behalf of big Fortune 500 companies and smaller, family-owned operations. And as a member of the Association of Proposal Management Professionals, I’ve attended the industry seminars and commiserated with my fellow proposal writers. I’ve learned a few things from my time in the trenches, and […]

phone-scams-IC System

When it’s time to telephone consumers to settle a late bill, it’s important to understand the new reality people are living in: Phone scams are becoming more and more prevalent. Even though it’s highly unlikely that scammers are out there impersonating your office, consumers might have their guard up when they hear from you about […]

contact unresponsive consumers-IC System

You pride yourself on building a good rapport with your consumers, while providing a superior service or product they can’t get anywhere else. So when it’s been more than a month and the client still hasn’t responded to the invoice you sent, it can be a touchy situation. On the one hand, you need cash […]

debt collection for small business-IC System

If you’re like many smart entrepreneurs, you’re keeping an eye on your online reputation. All it takes is a few strongly worded reviews to erode trust with your customers, and that can lead to lost business. When 81 percent of shoppers do online research before buying, giving the online review the old brush-off is not an option. […]

past-due-invoices-IC System

As a small business owner, you can’t afford to let the small things nibble away at your cash flow. Keeping those expenses under control is always important. But on the other side of that, you’ll want to keep an eye on accounts receivable. It is true your A/R column represents a promise from someone to make […]