Effective cash flow strategies are the lifeblood of any business, and that’s especially true for a small business. But it doesn’t always flow into your coffers in an even and orderly fashion. On a graph, revenues have ups and downs, just like a roller coaster. That forces many entrepreneurs to rely on various forms of credit, […]

request for proposal

In my years as a proposal writer, I’ve responded on behalf of big Fortune 500 companies and smaller, family-owned operations. And as a member of the Association of Proposal Management Professionals, I’ve attended the industry seminars and commiserated with my fellow proposal writers. I’ve learned a few things from my time in the trenches, and […]


When it’s time to telephone consumers to settle a late bill, it’s important to understand the new reality people are living in: Phone scams are becoming more and more prevalent. Even though it’s highly unlikely that scammers are out there impersonating your office, consumers might have their guard up when they hear from you about […]

contact unresponsive consumers

You pride yourself on building a good rapport with your consumers, while providing a superior service or product they can’t get anywhere else. So when it’s been more than a month and the client still hasn’t responded to the invoice you sent, it can be a touchy situation. On the one hand, you need cash […]

debt collection for small business

If you’re like many smart entrepreneurs, you’re keeping an eye on your online reputation. All it takes is a few strongly worded reviews to erode trust with your customers, and that can lead to lost business. When 81 percent of shoppers do online research before buying, giving the online review the old brush-off is not an option. […]


As a small business owner, you can’t afford to let the small things nibble away at your cash flow. Keeping those expenses under control is always important. But on the other side of that, you’ll want to keep an eye on accounts receivable. It is true your A/R column represents a promise from someone to make […]

small business credit reporting

Late this summer, Equifax rocked the news headline cycle when it came out that hackers made off with the Social Security numbers of a whopping 145 million consumers, along with their names and dates of birth. That means nearly half the U.S. population is touched by this security breach, making it easier for criminals to […]


In small business debt collection, the golden rule to motivating late customers to get current with their payments is persistence. Phone calls and reminder notices should be a part of every small business’s billing procedures, even if it’s not time yet to turn over the accounts to a collection partner. It’s important to bring balance to the […]


Business growth means difficult decisions are often waiting at the crossroads. Do we keep doing this thing in-house? Should we hire someone? Or is it better to partner with a vendor? Luckily, as a small business owner, there’s no need to wait to hire a collection partner for debt recovery services. Hire the right firm to manage […]


If you’re in charge of purchasing for your organization, then you’re no stranger to drafting RFPs. You might even have a tried-and-true RFP template that’s been blessed by your legal department and used for purchasing everything from construction projects to food service. But as you know, every industry has its own considerations. And unless your […]