Our People, Our Culture
Other agencies might attempt to convince you that they have discovered the “magic potion” that will mysteriously enable THEM to collect more money for you than anyone else. Our nearly 75 years of experience has taught us a different truth – there is no shortcut to success in the collections business.
From our perspective, the key is to deliver a consistent, compliant and compassionate message that will re-enforce the necessity of personal responsibility.
How do we do it?
We start by creating an internal work environment that fosters a positive and family-oriented feel. By recognizing that our people are the lifeblood of our company, and treating them as such, we empower our employees to facilitate high-value consumer interactions – with a long term perspective.
As one of the largest privately owned agencies, we’re big enough to meet your needs through resources and technologies and yet small and agile enough to provide custom solutions – fast.
Being family owned and privately held gives us the continuity and stability our customers have relied on for three generations. We work for clients, not stockholders.
We aren’t afraid to have fun.
We believe that longevity and sustainability win out over fast talk and unethical behavior – every time.
We think our history speaks to our future. Our reason for being in business – is to deliver for our clients and our employees.
We work hard every day to do what it takes to make that happen. Our connection to the past keeps us grounded, keeps us clearly focused on what matters most – Our People. They allow us to meet our mission of being the best, most trusted receivable management company.