coaching_giving_feedback

Feedback is information or reactions to a product or a person’s performance of a task. It’s used as a basis for improvement. So why is it so hard to receive it? The sole purpose is to produce improvement. First, I think we need to stop viewing feedback as positive or negative. Feedback is simply feedback. […]

doctor_on_phone_and_getting_advice_from_her_collection_agency

It’s always a best practice for a clinic to have policies and procedures for their accounts receivables. To make sure yours line up with current rules, laws, and regulations, it’s smart to consult with a professional. Here are some basics: Phone calls Picking up the phone and calling the past-due patient early on can ferret out some […]

vet-visit

When you save or improve the life of a beloved family pet, the best reward is seeing the pet’s tail wag, followed by the joy and relief in the eyes of their humans. However, you will get the occasional human who fails to pay you for your life-saving care. So what’s the solution? Do you take a chance […]

virtual-assisstant

As artificial intelligence improves and makes inroads, it’s not a surprise to see some products enter the accounts receivables market. In fact, some companies are selling virtual assistants. We don’t mean robots or artificial intelligences; we mean a system that offers a highly sophisticated option for consumers to make online payments. Such systems can be […]

dental-billing-conversation

The appointment is set, but rest assured, there is plenty for your patient to dread. There’s all that drilling and scraping, plus the potential unwelcome news that they will need to return for a root canal. Of course, then there’s the matter of paying for all this discomfort. On the flip side, asking someone for money […]

Financial Policy Review

A good financial policy serves two purposes: It reduces exposures to your office but it should also eliminate surprise to your patients. With the new year, this is an opportune time to pull out this guiding document and give it a checkup to make sure it follows best practices. Is it easy to understand? First, look at the […]

surprised businessman

How can a third-party debt collector such as IC System be a valuable partner for your business? These are five of the benefits. Extra motivation: For some consumers, it may be easy to push off paying a bill. Perhaps they don’t fully understand the bill. Or perhaps you’re simply on the receiving end of their […]

healthcare incentives

Patients’ out-of-pocket costs are rising, putting even more pressure on the healthcare system — not to mention a clinic’s ability to make ends meet. One solution that’s gaining traction is changing reimbursement practices with an eye toward outcomes that experts say will save money and result in healthier patients in the long run. Value-based care: Medicare is […]

skiptrace search

Sometimes patients will pull what appears to be a disappearing act. Bills are returned to your clinic or practice marked with the yellow “no forwarding address” label. You pick up the phone and their number is out of service. You then call their employer and they’ve never heard of the patient. At this point, you may […]

sick-dog

When a family pet gets sick, most owners say they would not put a price on the health of their dog or cat — until they see the bill. Like medical care, veterinary care costs are rising fast, leaving owners feeling hard-pressed to immediately pay off balances that can reach well into the thousands of […]